Dynamic warehouse leader with extensive experience at Ferguson Fire and Fabrication, excelling in inventory management and team supervision. Proven track record of enhancing order accuracy and expediting shipping times. Strong problem-solving skills and a commitment to safety protocols drive operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Warehouse Lead
Ferguson Fire and Fabrication
07.2026 - Current
Oversaw daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
Trained and mentored new team members on equipment usage and inventory management procedures.
Implemented process improvements that enhanced order accuracy and expedited shipping times.
Coordinated inventory control efforts, reducing discrepancies through diligent monitoring and reporting.
Trained employees on equipment operation and safety protocols.
Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Supervised warehouse operations by managing employees during shifts.
Inside Sales Representative
Ferguson Fire and Fabrication
Pflugerville, TX
10.2025 - 07.2026
Conducted product demonstrations to educate customers on features and benefits of fire protection equipment.
Managed customer inquiries and provided timely solutions to enhance satisfaction and loyalty.
Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
Developed and maintained strong relationships with clients through regular follow-ups and personalized service.
Prepared accurate quotes and proposals, ensuring alignment with client needs and compliance requirements.
Answered customers' questions regarding products, prices, and availability.
Managed friendly and professional customer interactions.
Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Counter Sales Representative
Ferguson Fire and Fabrication
Pflugerville, TX
01.2024 - 09.2025
Facilitated customer transactions efficiently using point-of-sale systems.
Assisted customers with product selection and provided technical information.
Maintained accurate inventory records and conducted regular stock checks.
Collaborated with team members to ensure timely order fulfillment and delivery.
Resolved customer inquiries and issues effectively, enhancing service satisfaction.
Trained new staff on sales processes and product knowledge standards.
Warehouse Associate
Koetter Fire Protection
Pflugerville, TX
04.2020 - 12.2023
Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
Assisted in inventory management by accurately tracking stock levels and conducting regular audits.
Collaborated with team members to prepare orders for shipment, ensuring timely delivery to customers.
Maintained cleanliness and organization of workspace to promote safety and efficiency.
Followed safety protocols to minimize risk of accidents and injuries within the warehouse environment.
Supported training of new employees on operational procedures and equipment usage.