Zachariah Caffrey
Dublin,Ireland
Summary
An eager young man seeking a position where current skills and abilities can be put into practice whilst building on new ones. I am a quick learner who adapts well to change with the ability to work well as part of a team and also unsupervised. I am willing to engage in any learning or training opportunities that may become available to me. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Agent
Chill Insurance
2022.12 - 2022.12
- I Worked here as a Customer Service agent for a total of 4 weeks and left due to the fact that I was the most experienced but given a smaller salary than Every inexperienced people.
Senior Process Executive
Microsoft
2021.12 - 2022.12
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
- Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
- Worked with board of directors to establish objectives and decisively lead operations.
Waiter
Gresham Hotel
2021.04 - 2021.06
- Waited Tables
- Cleaned Tables
- Made sure customer was always looked after.
- Made sure customer was happy With food.
- Operated 2 Dining areas and 4 bars.
Call Centre Agent
Laya Healthcare/Sedgwick
2020.02 - 2021.03
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Exceeded targets with strong rapport building and product knowledge.
- Investigated customer queries and responded within defined SLAs.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
Customer Service Agent
Tesco
2017.11 - 2019.09
- Made sure customer was always looked.
- Made sure shelves were constantly stocked.
- Organised stock for incoming shipments.
- Operated cashiers Desk along with overlooking cameras if security was on break.
- Solved an issues by understanding the customer.
Education
Junior Certificate, Leaving Certificate - undefined
Larkin Community College
Dublin06.2021
International Business
Trinity
Dublin12.2021
Skills
Customer Care
Target Driven
Systems Learning
Customer Retention
Communication
Personality
Charismatic
Proactive Sales Approach
Certification
- Trinity College Access Program Sep 2018
- I took Part in a trinity access program for 6 months with my school and was one off only 10 people chosen for Acting and The Arts Scholarship
Languages
English
Irish
Italian
Romanian
French
Spanish
Mandarin
Interests
Travel, Stock Market, Football, Running
Accomplishments
I helped raise over 80 thousand euro for my auntie who sadly passed away with cancer the money was raised for treatment.
Extracurricular activities
German Exchange Programme Oct 2017 - Feb 2019 NYP2, Essen, Germany I took part in a 2 week exchange over the space off 2 years we would go to Germany for 2 weeks each February and bring the German student to the Cavan centre located in County Cavan. German Exchange Programme Oct 2017 - Feb 2019 NYP2, Essen, Germany I took part in a 2 week exchange over the space off 2 years we would go to Germany for 2 weeks each February and bring the German student to the Cavan centre located in County Cavan.
Internships
- Process Executive Feb 2019 - Feb 2019
- Google, Dublin
- I worked as a google employee for 2 weeks for my transition year work experience thus gave me the opportunity to go into Microsoft.
Timeline
Customer Service Agent
Chill Insurance
2022.12 - 2022.12
Senior Process Executive
Microsoft
2021.12 - 2022.12
Waiter
Gresham Hotel
2021.04 - 2021.06
Call Centre Agent
Laya Healthcare/Sedgwick
2020.02 - 2021.03
Customer Service Agent
Tesco
2017.11 - 2019.09
International Business
Trinity
Junior Certificate, Leaving Certificate - undefined
Larkin Community College