Zachariah Nieves
Kissimmee,FL
Summary
Dynamic and customer-focused professional with experience at PINK Victoria Secret, excelling in customer service and sales promotions. Proven ability to enhance client satisfaction and manage ticketing processes effectively. Skilled in monitoring suspicious activity while ensuring a seamless and enjoyable experience for all patrons. Committed to delivering exceptional service and fostering positive interactions.
Overview
3
3
years of professional experience
Work History
Seasonal Associate
PINK Victoria Secret
Orlando, FL
07.2024 - 02.2025
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
Gate Agent
Bags Inc.
11.2023 - 11.2023
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
Admissions Host
Island H20 Waterpark
06.2022 - 11.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained clean and organized venue to create pleasant experience for guests.
- Handled crowd control to maintain order and prevent overcrowding.
- Monitored events to identify potential problems and minimize disruptions.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Assisted patrons with seating by giving directions and lighting paths.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided information about current and future events at facility.
- Reviewed tickets for authenticity and applicability to particular event.
Education
High School Diploma -
NeoCity Academy
Kissimmee, FL05.2022
Skills
- Customer Service
- Customer Inquiries
- Ticketing
- Suspicious Activity Monitoring
- Help Patrons
- Sales promotions
- Customer Experience
- Client Satisfaction
- Checking Guests In and Out
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Seasonal Associate
PINK Victoria Secret
07.2024 - 02.2025
Gate Agent
Bags Inc.
11.2023 - 11.2023
Admissions Host
Island H20 Waterpark
06.2022 - 11.2022
High School Diploma -
NeoCity Academy
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