Zacharias Matthews
Murfreesboro,Tn
Summary
Results-driven business and marketing leader with a proven track record of delivering innovative go-to-market strategies that empower teams to exceed organizational objectives. Skilled in operational excellence and risk assessment, fostering a mission-focused approach to service and problem-solving. Demonstrated expertise in managing operations, developing personnel, and driving substantial business growth. Committed to leveraging strategic insights and leadership acumen to propel organizational success and sustain competitive advantage.
Overview
12
12
years of professional experience
Work History
Store Lead
The Men's Warehouse
03.2024 - Current
- Leadership & Coaching: Inspire and motivate the store team to achieve their best performance. Model company values and lead by example as an active coach. Communicate priorities and sales-driving information effectively to ensure the store staff is equipped to maximize business.
- Customer Experience: Elevate the customer experience through operational excellence. Exceed customer expectations in all interactions. Train the store team on customer service expectations to create an exceptional customer experience and achieve a high Net Promoter Score.
- Operational Excellence: Open and close the store when scheduled, in the capacity of the manager on duty. Ensure proper staffing to effectively execute initiatives and operational tasks. Stay informed on corporate communication, directives, initiatives, policies, and procedures.
- Team Development: Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment. Support a culture of learning and development, ensuring training tools are leveraged. Conduct regular store meetings to keep all team members up to date with company directives.
Infantryman/ 11B
United States Army National Guard
04.2024 - 04.2027
- Led and executed complex operational strategies under high-pressure, dynamic environments, demonstrating strong decision-making and problem-solving skills.
- Maintained accountability and operational readiness of critical equipment and resources, ensuring peak performance and reliability.
- Coordinated and communicated effectively across diverse teams to achieve mission objectives, exemplifying strong interpersonal and leadership abilities.
- Trained, mentored, and developed junior personnel to enhance team performance and foster professional growth.
- Navigated challenging environments using advanced planning, logistics, and situational awareness to meet objectives efficiently.
- Implemented security protocols and risk management procedures to safeguard personnel and assets.
- Delivered timely and accurate reports and documentation to senior leadership, facilitating informed decision-making.
- Adapted quickly to evolving conditions, showcasing resilience and flexibility in fast-paced, results-driven settings.
- Promoted a culture of discipline, accountability, and continuous improvement aligned with organizational goals.
- Currently Serving
Wire Chief/ 0621-Field Radio Operator
United States Marine Corps
05.2015 - 05.2023
- Install, operate, and maintain tactical radio equipment (e.g., SINCARS, PRC-117, PRC-152, PRC-150).
- Program radios with correct frequencies, crypto, and waveforms.
- Establish communications in field environments (often under austere conditions).
- Set up retransmission (RETRANSM) sites to extend radio range.
- Conduct preventive maintenance on radios and associated gear (batteries, antennas, etc.).
- Operate within secure communication protocols (COMSEC).
- Support command post (CP) operations with voice and digital comms.
- Provide comm checks and troubleshoot radio connectivity issues.
- Prepare and submit communication status reports.
Branch Manager 2, Branch Manager 1, Manager Associate 2, Manager Associate 1, Branch Manager in Training
Hertz Local Edition
12.2020 - 08.2022
- Operational Oversight: Managed daily branch activities, ensuring efficiency in reservations, vehicle pick-ups, and returns.
- Customer Service Excellence: Addressed customer concerns promptly and professionally, maintaining high satisfaction levels.
- Sales and Revenue Growth: Developed and implemented strategies to increase branch profitability and market penetration.
- Team Leadership: Recruited, trained, and mentored staff, fostering a positive work environment and conducting regular performance evaluations.
- Financial Management: Oversaw branch budgets, monitored expenses, and ensured financial targets were met. Prepared financial statements for the branch. Overseen reports for budgets and financial reports. Created plans and forecasts that are built to fit future needs.
- Compliance and Safety: Ensured adherence to company policies, procedures, and all applicable laws and regulations.
- Community Engagement: Represented Hertz in the local community, building relationships with corporate clients and partners.
- Leadership & Management: Provided overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. Maintained a proven track record for decisive actions backed by analytical thinking, goal-directed leadership, and service-oriented performance. Worked to grow business and customer acquisition.
Live Order Support Agent
Postmates Inc.
03.2019 - 05.2020
- Real-Time Issue Resolution: Address and resolve problems that arise during live deliveries, such as delays, incorrect orders, or communication breakdowns between couriers and customers.
- Multi-Channel Communication: Engage with stakeholders via phone, email, and chat to provide timely updates and solutions.
- Order Monitoring: Oversee ongoing deliveries, making necessary adjustments to ensure timely and accurate order fulfillment.
- Collaboration with Couriers: Coordinate with delivery personnel to manage order pickups, drop-offs, and any unforeseen issues during transit.
- Customer Support: Assist customers with inquiries or concerns related to their orders, ensuring a positive experience that encourages repeat business.
- Properly handled more than 100 out-going customer service calls daily
- Troubleshot system failures for fleet team
- Negotiated with Merchants on Clients behalf to ensure they get satisfactory and successful service
- Responsible for the timely and accurate fulfillment of all charges and installation projects from the prior sale through project completion, ensuring complete customer satisfaction.
- Collaborated across multiple departments to co-ordinate on-time delivery and promote client satisfaction.
- Provided clients with accurate, consistent, and timely information, consulting with higher management when required to.
Education
B.S. - Business Administration
Middle Tennessee State University
Murfreesboro, Tn08.2027
Certificate of Completion - Transmission Systems Operator
Marine Corps Air Ground Combat Center (MCAGCC)
29 Palms, Ca.08.2017
Certificate of Completion - Basic Electronics, Frequency Management, Radio Theory, and Field Operations
Marine Corps Communication-Electronics School (MCCES)
29 Palms, Ca.05.2016
Skills
- Branch operations management
- Customer service
- Customer relationships
- Global positioning systems
- Power supply management
- Ground-to-air communications
- CRM software
- Store operations
- Staff training and development
- Scheduling and time management
- Goal setting and achievement
Personal Hallmarks
- Top Secret Clearance
- SATCOM Experience
- Visionary Leadership
- Team Building and Coaching
- Business to Business Experience
- Operational Excellence
- Risk Assessment and Management
- Communication Management
- Financial Accountability
Awards and Honors
National Defense Service Medal — USMC
Armed Forces Reserve Medal— USMC
Selected Marine Corps Reserve Medal— USMC
Personal Information
Title: Business Leader, Operational Manager, Team Builder
Timeline
Infantryman/ 11B
United States Army National Guard
04.2024 - 04.2027
Store Lead
The Men's Warehouse
03.2024 - Current
Branch Manager 2, Branch Manager 1, Manager Associate 2, Manager Associate 1, Branch Manager in Training
Hertz Local Edition
12.2020 - 08.2022
Live Order Support Agent
Postmates Inc.
03.2019 - 05.2020
Wire Chief/ 0621-Field Radio Operator
United States Marine Corps
05.2015 - 05.2023
Certificate of Completion - Basic Electronics, Frequency Management, Radio Theory, and Field Operations
Marine Corps Communication-Electronics School (MCCES)
B.S. - Business Administration
Middle Tennessee State University
Certificate of Completion - Transmission Systems Operator
Marine Corps Air Ground Combat Center (MCAGCC)