Zacharie Sanchez
Santa Ana,Ca
Summary
Very experienced in customer service. Knows how to problem solve and always willing to learn and take criticism.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Front of House
Chick fil A
07.2021 - 09.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
Carhop
Sonic Drive In
02.2021 - 06.2021
- Money handling, Customer service, Food handling
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Santa Ana College
Santa Ana, CA06.2025
High School Diploma -
Saddleback High School
06.2022
Skills
- Quick problem solver
- Works well under pressure
- Good customer service
- Punctual
- Flexible
- Multilingual
- Team Collaboration
- Money Handling
- Resolving Complaints
- Customer Relations
Languages
English
Spanish
Timeline
Barista
Starbucks
10.2022 - Current
Front of House
Chick fil A
07.2021 - 09.2022
Carhop
Sonic Drive In
02.2021 - 06.2021
High School Diploma -
Santa Ana College
High School Diploma -
Saddleback High School