Zachariel E. Cruz
South Amboy,NJ
Summary
Highly motivated, and bilingual (fluent in Spanish) professional with over 10 years of diversified experience in customer services. Strong ability to work well with others and the ability to become an encouraging leader and active participate within a team. Commitment to professional success. Human relations skills include self-awareness, strong leadership qualities, the ability to motivate, and the ability to facilitate communication, also the ability to maintain composure during stressful situations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Total Energies
04.2022 - 03.2024
- Primary point of contact within the group for assigned accounts/region (all Central America, Canada, Dominican Republic, Puerto Rico, Mexico)
- Perform to maintain established group KPI and Metrics
- Coordinate shipments with our Vendors, Brokers and Forwarders
- Correspond with overseas agents and clients
- Data entry (Sales, Purchase Orders, Invoices, RMA Request, Credit & Debit Memos) within SAP and other internal applications
- Strong communication skills in English & Spanish, both written & verbal
- Ability to maintain composure during stressful situations
- Buying material from Singapore, France, Mexico & selling to them to Central America
Route Sales Representative
Frito-Lay
09.2021 - 03.2022
- Responsible for selling Frito-Lay's full line of product to different stores
- Drive to different stores to upload orders and work with store managers to increase sales, order and maintain records throughout the day
- Time management
- Knowledge of Import/Export
- International Customer Service Experience
- Proficient in Microsoft applications (Outlook, Excel, Teams)
Part-Time Realtor
Keller Williams Elite Realtors
08.2012 - 01.2022
- Dedicate 100% to customer service satisfaction and bring a high level of personal care and professional approach to each client which delivers positive results
- Constantly rises to the challenge of matching people to their homes, investment properties, or commercial interest
- Educate clients concerning benefits of buying a house
- Answer queries and concerns regarding home ownership, pricing, and availability
Customer Service Representative
Spectrum Laboratory
08.2008 - 08.2021
- Date Entry (Sales, Purchase orders, Invoices, RMA Request) using Oracle
- Increase both domestic and international customer experience by providing information on new products and promotions through upselling opportunities which increased sales revenue by 40%
- Accept assignments with an open, cooperative, positive and team-oriented attitude
- Provide support to the sales team, ensuring all sales & service objectives were met
- Work with new customers in the development of new accounts & the implementation of new systems
- Work closely with accounting department on invoicing discrepancies, credit & debit issues
- Handle shipping, freight terms for controlled substances plus coordinate shipments with vendors, brokers and freight forwarders
- Provide sales quotes for pre-pack and bulk orders
- Assist Compliance dept
- To obtain DEA registration forms, pharmacy license and any other forms needed
- Running various order status reports using Excel and kept detailed status list of all orders using Excel spreadsheet to make sure I closely monitor & follow up to ensure on-time delivery and keeping my sales team and customers involved
- Manage orders
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH02.2025
Skills
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
Languages
Spanish
Native or Bilingual
Interests
- Enjoy participating in Lifting weights & Coaching my Son's baseball Teams for overall physical and mental well-being
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Total Energies
04.2022 - 03.2024
Route Sales Representative
Frito-Lay
09.2021 - 03.2022
Part-Time Realtor
Keller Williams Elite Realtors
08.2012 - 01.2022
Customer Service Representative
Spectrum Laboratory
08.2008 - 08.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
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