Zachary Adams
Louisville,Kentucky
Summary
Results-driven Operations Manager with expertise in driving revenue growth and managing multimillion-dollar portfolios. Experienced in developing scopes of work, optimizing processes, and leading teams to enhance customer experiences. Focused on strategic budgeting and effective project management to meet budget targets and improve customer retention.
Overview
10
10
years of professional experience
Work History
Operations Manager / Location Manager
That1Painter
Louisville, KY
12.2024 - Current
- Oversee operational workflow, including estimating, scheduling, production, and job completion, to ensure seamless project execution
- Manage subcontractor crews, ensuring efficiency, quality, and adherence to timelines
- Coordinate vendor relationships and material procurement to facilitate timely job execution
- Maintain profitability through job costing, labor tracking, and budget control
- Drive customer satisfaction and repeat business through strong communication and service delivery
- Develop detailed scopes of work and close high-value residential and commercial painting projects
- Handle change orders, project adjustments, and client concerns professionally
- Implemented marketing and lead generation strategies that expanded sales pipeline
Sales Professional
Heidelberg Distributing
Owensboro, KY
01.2022 - 08.2024
- Ranked #1 in company for total revenue and growth
- Exceeded sales targets for 6 consecutive quarters
- Increased revenue by 15% while expanding account base by 9%
- Managed portfolio of 200 regional buying accounts, contributing to $2M+ in annual revenue
- Develop and execute territory growth strategies across key market segments
- Built long-term client relationships, enhancing retention and fostering repeat business
- Support product launches and promotions through strategic merchandising and events
- Resolved logistics, invoicing, and service issues, ensuring high levels of customer satisfaction
Sales Professional
Heidelberg Distributing
Elizabethtown, KY
01.2021 - 01.2022
- Increased revenue by 25% year-over-year
- Expanded account base by 6% through targeted prospecting, increasing overall market share
- Developed strategic plans to penetrate underserved markets, enhancing market presence
- Strengthened customer relationships through consistent follow-up, resulting in improved customer satisfaction
- Managed 91-account portfolio, implementing growth and retention initiatives that enhanced client loyalty
Sales Trainee
Heidelberg Distributing
Louisville, Kentucky
01.2020 - 03.2021
- Assisted in developing sales strategies for beverage distribution.
- Collaborated with team members to enhance customer engagement initiatives.
- Managed inventory levels to support efficient product availability.
Merchandiser
Heidelberg Distrubting
Louisville, Kentucky
08.2019 - 12.2019
- Managed product displays to increase customer engagement and drive sales in retail environments.
- Coordinated inventory levels with suppliers to maintain optimal stock availability and support sales initiatives.
Inside Sales Representative
Prime Construction Rentals
01.2019 - 12.2019
- Increased customer base through cold calling and outbound sales efforts
- Managed front counter operations and provided customer service to enhance client satisfaction
- Handled scheduling, billing, invoicing, and contract processing to ensure seamless transactions
- Tracked inventory and equipment utilization to optimize resource allocation
Hardscape Foreman
Fransen Group
01.2016 - 12.2019
- Led 4-person crew on residential hardscape projects, ensuring timely and high-quality completion
- Managed projects from bid to completion, ensuring quality and efficiency
- Scoped and sold new projects, directly driving company revenue growth
- Recommended products and provided consultative sales, enhancing customer satisfaction and project outcomes
- Reduced waste through accurate measurements and material planning
Education
Bachelor of Science -
Indiana University Southeast
New Albany, INSkills
- Project Management
- Budget management
- Process Optimization
- Operational Efficiency
- Resource Allocation
- Customer Retention
- Sales Growth
- Strategic Planning
- Negotiation
- Team Leadership
- Account Management
Accomplishments
- Ranked #1 company-wide in total revenue and growth
- $2M+ annual book of business managed
- Consistent double-digit revenue growth (25% + 15%)
- 6 consecutive quarters exceeding sales targets
Timeline
Operations Manager / Location Manager
That1Painter
12.2024 - Current
Sales Professional
Heidelberg Distributing
01.2022 - 08.2024
Sales Professional
Heidelberg Distributing
01.2021 - 01.2022
Sales Trainee
Heidelberg Distributing
01.2020 - 03.2021
Merchandiser
Heidelberg Distrubting
08.2019 - 12.2019
Inside Sales Representative
Prime Construction Rentals
01.2019 - 12.2019
Hardscape Foreman
Fransen Group
01.2016 - 12.2019
Bachelor of Science -
Indiana University Southeast