Zachary Amon
Cushing
Summary
Dynamic professional with a proven track record at Grand Bank, excelling in transaction processing accuracy and exceptional customer service. Recognized for enhancing operational efficiency and fostering team collaboration. Skilled in money handling and clear communication, consistently delivering a seamless customer experience while maintaining attention to detail.
Overview
10
10
years of professional experience
Work History
Bank Teller
Grand Bank
Tulsa, OK
04.2019 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, providing clear information on services and products.
- Maintained cash drawer accuracy through diligent money handling and reconciliation practices.
- Collaborated with team members to ensure exceptional customer service during peak hours.
- Educated customers on banking policies, improving their understanding of account management.
- Handled routine administrative tasks, supporting branch operations and enhancing workflow efficiency.
- Adapted quickly to new systems and procedures, contributing to a seamless customer experience.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Manager
Warren Theater
Tulsa, OK
03.2016 - 05.2019
- Led team to enhance customer service standards, resulting in improved patron satisfaction.
- Developed and implemented training programs for staff, increasing operational efficiency.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Evaluated employee performance, providing constructive feedback to support professional growth.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Arts - Communications in Radio And Television Production
Rogers State University
Claremore, OK05-2018
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Data entry efficiency
- Transaction processing accuracy
- Clear communication
- Positive
- Exceptional customer service
Timeline
Bank Teller
Grand Bank
04.2019 - Current
Manager
Warren Theater
03.2016 - 05.2019
Bachelor of Arts - Communications in Radio And Television Production
Rogers State University