Zachary Anaya

I create great experiences for partners and customers alike. As a Shift Supervisor, I run shifts, lead the store team and make decisions that impact store operations. As a leader at Starbucks, I have an opportunity to create a place of belonging and make an impact in the communities I serve. I spend my time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to my partners on shift. I solve problems in the moment and I’m responsible for, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. I’m an ambassador for our partner networks, making sure our partners know, here they belong.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.