Zachary Andrews
Colony,TX
Summary
Guest-oriented hotel manager offering more than 3 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Sandman Hotel Group
05.2024 - Current
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Streamlined front desk operations for improved efficiency and reduced wait times.
Room Controller
Omni Hotels & Resorts
03.2024 - 05.2024
- Managed room inventory effectively to minimize overbooking situations.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
- Adhered to established service standards and guidelines, ensuring a consistent and positive guest experience across all interactions with the hotel.
Duty Manager
Sandman Signature Hotel
02.2023 - Current
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Organized employee appraisals, providing feedback where necessary.
- Responded promptly to any emergency situations that arose during shifts.
- Collaborated with upper management to improve productivity of operations.
Front Desk Trainer
Sleep Inn & Suites
06.2022 - 02.2023
- Observed front desk personnel during their shifts to provide feedback, guidance and coaching on customer service skills.
- Mentored new employees on the use of the reservation system and other software applications used at the front desk.
- Identified areas of improvement within the department's operations through data analysis and customer feedback surveys.
- Implemented a rewards system for outstanding customer service achievements from front desk staff.
Front Desk Trainer
Quality Inn & Suites
06.2022 - 02.2023
- Developed effective communication systems between different departments in order to facilitate smooth daily operations.
- Analyzed key metrics such as occupancy rates, average length of stay, room revenue, to track progress towards organizational targets.
- Formulated strategies to motivate team members and increase productivity levels.
- Monitored team performance against set goals and objectives established by management.
Cashier Team Lead
One guys From Italy
09.2020 - 04.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Lead Barback
Twin Peaks Restaurants
03.2020 - 09.2020
- Assisted in the training of new barbacks and ensured that all safety protocols were followed.
- Organized and restocked supplies for a smooth workflow during peak hours.
- Maintained an accurate inventory of beverages, glassware, and other bar materials.
- Responded promptly to any complaints or issues from customers or staff members.
Head Food Runner
Texas Roadhouse
05.2016 - 12.2017
- Assisted in the coordination of food delivery to guests' tables.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
- Performed light cleaning duties such as wiping down tables and counters, mopping floors, and washing dishes.
- Managed a team of Food Runners while providing guidance on proper procedures.
Education
Bachelor of Science - Hospitality Administration And Management
Everglades
Florida City, FL05.2028
Some College (No Degree) - Hospitality Managment
Texas Tech University
Lubbock, TX05-2026
High School Diploma -
Estacado High School
Lubbock, TX05-2022
Skills
- Operations Management
- Inventory Management
- Customer Service
- Customer Communication
- Team Supervision
- Time Management
- Service Coordination
- Attention to Detail
Certification
- HeartSaver First Aid CPR AED
- Inhospitable to Human Trafficking, Certification
- Super Host Foundations of Service Quality, Certification
- Commitment to Clean Captain, Certification
- Human Trafficking Awareness, Certification
- Room Condition Employee, Certification
- Room to be Green, Certification
- Microsoft Office Specialist: Associate (Office 365 and Office 2019), Certification
- Microsoft Office Specialist: Outlook Associate (Outlook and Outlook 2019), Certification
- Microsoft Office Specialist: PowerPoint Associate (PowerPoint and PowerPoint 2019), Certification
- Microsoft Office Specialist: Word Associate (Word and Word 2019), Certification
Accomplishments
- Best Youth In the state of Texas Recipient 2019-2021
- Homecoming King 2022
- Member of Honor Society, 2020-2022
- Student Government Class President 2022
- Yearbook Editor 2019-2022
- Mr. Estacado (MR. EHS)
- Honor Student
- 3.7 GPA
- Top Ranked: 16%
Timeline
Guest Experience Manager
Sandman Hotel Group
05.2024 - Current
Room Controller
Omni Hotels & Resorts
03.2024 - 05.2024
Duty Manager
Sandman Signature Hotel
02.2023 - Current
Front Desk Trainer
Sleep Inn & Suites
06.2022 - 02.2023
Front Desk Trainer
Quality Inn & Suites
06.2022 - 02.2023
Cashier Team Lead
One guys From Italy
09.2020 - 04.2021
Lead Barback
Twin Peaks Restaurants
03.2020 - 09.2020
Head Food Runner
Texas Roadhouse
05.2016 - 12.2017
Bachelor of Science - Hospitality Administration And Management
Everglades
Some College (No Degree) - Hospitality Managment
Texas Tech University
High School Diploma -
Estacado High School
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