Zachary Barnes
AZ
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operation Supervisor
McKesson
03.2021 - Current
- Created and implemented new training and reference materials, reducing new agent mistakes by 17%
- Successfully managed a mixed team of 30 intake and payer specialist agents, consistently exceeding SLA requirements over multiple years
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Unit Coordinator
McKesson
08.2018 - 03.2021
- Processed a large volume of PAEs daily
- Developed templates used by all agents for the REMS program
- Assisted and trained both new and veteran agents on workflows
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
Office Manager
Ponderosa Aviation
01.2013 - 04.2017
- Converted manual time tracking and billing for 20 different contracts to a fully digital platform
- Created and maintained a yearly budget, achieving an 8% cost reduction annually
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZ05-2006
Skills
- Customer Satisfaction
- Leadership
- Operations Support
- SLAs
- Team Development
- Performance monitoring
- Production
- Budgeting and cost control strategies
- Scheduling
Certification
- Google IT Support Professional Certificate, Google, United States of America, 05/15/24
- Google Project Management Certificate, Google, United States of America, 11/01/24
Timeline
Operation Supervisor
McKesson
03.2021 - Current
Unit Coordinator
McKesson
08.2018 - 03.2021
Office Manager
Ponderosa Aviation
01.2013 - 04.2017
- Google IT Support Professional Certificate, Google, United States of America, 05/15/24
- Google Project Management Certificate, Google, United States of America, 11/01/24
High School Diploma -
Queen Creek High School
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