Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Sornberger

Erie,PA

Summary

Dynamic managerial professional with a proven track record of streamlining processes and leading high-performing teams to success. Recognized for strong analytical skills and an unwavering commitment to achieving results while fostering a collaborative environment. Expertise in optimizing workflows and supporting administrative functions enhances operational efficiency, with adaptability to evolving demands ensuring seamless transitions. A reputation for accuracy in data management and proactive problem-solving underscores a dedication to excellence, complemented by a robust background in enhancing process efficiency and effectively supporting daily operations.

Overview

17
17
years of professional experience

Work History

Operation Supervisor

Veterans Canteen Service
01.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Controlled costs to keep business operating within budget and increase profits.
  • Completed payroll accurately and timely to meet employee expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cross-trained in kitchen and retail positions to support staff and meet customer needs and demands
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Managed business operations
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Collaborated with the Medical Center leadership to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Implemented visual merchandising strategies for retail displays, driving higher product sales within the shop.
  • Ensuring proper planograms are followed

Food Service Worker

Veterans Canteen Service
09.2019 - 01.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Server Shift Leader

Outback Steakhouse
06.2008 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

High School Diploma -

McDowell High School
Erie, PA
05.1991

Skills

  • ServSafe Certified
  • Customer Satisfaction
  • Time Management Skills
  • Monthly Inventory
  • Portion Standards
  • Manage Budgets
  • Team Leadership
  • Train Employees
  • Daily operations oversight
  • Ordering and Receiving

Timeline

Operation Supervisor

Veterans Canteen Service
01.2021 - Current

Food Service Worker

Veterans Canteen Service
09.2019 - 01.2021

Server Shift Leader

Outback Steakhouse
06.2008 - 12.2019

High School Diploma -

McDowell High School

Similar Profiles

CREATE PROFILE