Daina Amazan
Boston,MA
Summary
Organized and dedicated Security Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments
Overview
2026
2026
years of professional experience
Work History
Supervisor
Northeast Security Inc
Dedham, MA
2025 - Current
- Oversaw daily operations to ensure adherence to company standards and protocols.
- Mentored team members to enhance performance and promote skill development.
- Implemented process improvements that increased workflow efficiency across departments.
- Managed inventory controls and ensured accurate stock levels for operational needs.
Medical Receptionist
West Newton Healthcare
Newton, MA
08.2023 - 09.2023
- Adhere to healthcare regulations, including patient privacy and confidentiality (e.g., HIPAA).
- Use electronic health records (EHR) and practice management software to manage patient information and appointments.
- Relay messages and information between patients and healthcare providers.
- Perform general clerical duties, such as filing, photocopying, and faxing.
- Answer incoming phone calls and inquiries from patients, referring physicians, and others.
- Greet patients as they arrive at the facility.
Security Supervisor
Usentra Security
06.2022 - 08.2023
- Responsible for leading and managing a team of security personnel, including security officers, guards, or other security staff
- Supervising security patrols and monitoring activities to detect and prevent security breaches
- Coordinating emergency response efforts in the event of security incidents, accidents, or other emergencies
- Maintaining accurate records and documentation of security-related incidents, activities, and personnel.
- Providing ongoing training to security personnel to ensure they are well-prepared for various situations.
Security Professional
Allied Universal
Boston, MA
01.2020 - 05.2023
- Conducted interior and exterior Patrol
- Monitor CCTV
- Escort First Responders and Medical staff
- Pick up and drop off medical staff
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and deliveries.
Dispatcher
First Armor Protection Services
Boston, MA
01.2020 - 06.2022
- Answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and deliveries.
- Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
FC Associate
Amazon
Dedham, MA
01.2017 - 01.2019
- Sorted packages into designated correction zones
- Registered and updated package information on tracking GPS once delivered to drivers
- Managed high volume of telephone calls, utilizing accurate and detailed messages using customer service skills
- Performs all other related tasks which would facilitate the flow
Front Desk representative Lead
Caribbean Foundation
Boston, MA
01.2014 - 01.2015
- Responsible for greeting patients, explaining travel/vacation policies ii administrative tasks
- Initial point of reference for clients and guests at all functions and events
- Performed all other related tasks which would facilitate the flow
Education
No Degree - Nursing Education
Roxbury Community College
Boston, MANursing
Roxbury Community College
Roxbury, MA04.2021
Medical Assistant
The Salter School
Malden, MA05.2018
High School Diploma - undefined
X-Cell Academy
Boston, MA11.2016
Skills
- Bilingual in Haitian Creole and French
- Ability to multitask and prioritize
- Work effectively and courteously independently and in teams
- 15 years of Customer service
- Dispatcher
- Bloodborne pathogen Certified
- First Aid and AED Certified
- OSHA 10 Certified
- NRA Certified
- CPR Certified
- Microsoft Office
- Medical Terminology
- Medical Billing
- Medical Coding
- Medical Ethics
- Academic Advising
- Bedding
- Catering
- Carpentry
- Debating
- Servsafe Certified
- Accessibility
- Hard Skills
- Adaptability
- Archiving
- EHS
- Soft Skills
- Secretarial Skills
- Speaking Skills
- Friendliness
- Flexibility
- Filling
- Gentleness
- Geniality
Timeline
Medical Receptionist
West Newton Healthcare
08.2023 - 09.2023
Security Supervisor
Usentra Security
06.2022 - 08.2023
Security Professional
Allied Universal
01.2020 - 05.2023
Dispatcher
First Armor Protection Services
01.2020 - 06.2022
FC Associate
Amazon
01.2017 - 01.2019
Front Desk representative Lead
Caribbean Foundation
01.2014 - 01.2015
Nursing
Roxbury Community College
Medical Assistant
The Salter School
High School Diploma - undefined
X-Cell Academy
Supervisor
Northeast Security Inc
2025 - Current
No Degree - Nursing Education
Roxbury Community College