Jordan Sanders
Mesa,AZ
Summary
Customer satisfaction driven leader with an unstoppable motivation. Innovative, inspired and hard working individual looking to transform and evolve my workspace.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Marriott Phoenix Airport
Phoenix, AZ
09.2024 - Current
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Reviewed daily sales reports to identify trends in sales volume for menu items.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
Food & Beverage Manager In Training
Capital City Country Club
Atlanta, GA
07.2023 - 09.2024
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
Setup Supervisor
Capital City Club
Atlanta, GA
10.2022 - 07.2023
- Supervised and set up tables, chairs, linens, decorations and other equipment in accordance with event specifications.
- Coordinated with catering staff on food preparation, presentation and delivery during events.
- Developed a detailed plan for each event including room layout, staffing requirements and timeline for completion of tasks.
Digital Personal Shopper
Walmart
Phoenix, AZ
01.2021 - 07.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Prep Cook
Lil Miss BBQ
Phoenix, AZ
08.2019 - 03.2020
- Prepare, seasoned and smoked brisket, pulled pork, sausage, turkey, pork ribs and beef ribs.
- Sliced and Weighed meat to customers request in a timely manner while maintaining cleanliness.
- Prepare sides such as potato salad, grits, beans and coleslaw.
Skills
- Flexible Schedule
- Reliable
- Microsoft
- POS Systems
- Northstar Systems
- Operations Oversight
- Event planning
- Fine Dining Service
- Quality Assurance
- Customer Service
- CPR Certified
- ServSafe Certified
Achievements
- Employee of the year - Capital City Country Club 2023
Timeline
Food and Beverage Supervisor
Marriott Phoenix Airport
09.2024 - Current
Food & Beverage Manager In Training
Capital City Country Club
07.2023 - 09.2024
Setup Supervisor
Capital City Club
10.2022 - 07.2023
Digital Personal Shopper
Walmart
01.2021 - 07.2021
Prep Cook
Lil Miss BBQ
08.2019 - 03.2020