Zachary Baxter
Hayward,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Works well with a diverse team. Forklift certified and experienced. Assists in training new hires to company SOPs and policy. Flexible.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Logistics Associate
Harbor Freight
06.2020 - 08.2025
- Received and processed truck deliveries in a timely, efficient, and safe manner
- Maintained organizational standards and practiced SOP in stocking sales floor and warehouse
- Assisted sales team with product knowledge, carry-outs and carry ins of merchandise from 50lbs to 300lbs
- Adjusted to customer flow by assisting sales team at POS and driving engagement, consistent sales metric driver over 100 customers a day
- Dual trained Sales and logistics
- Loaded customer purchases upwards of 100lbs with mechanical aid according to SOP and ensuring customer satisfaction
- Forklift Certified and experienced
- Broke down pallet loaded merchandise in timely manner, loaded pallets with defects and secured for processing to return to vendor.
- Worked with and helped lead a championship team to execute monthly price and merchandising changes.
- Worked in one of the top 15 stores in the company via customer traffic and sales numbers
- Assisted management with business needs and meeting goals: flexible, process and result oriented.
Special Services Associate
Home Depot
02.2017 - 08.2019
- Provided fast, reliable, and consistent customer service to one hundred plus customers a day
- Trained new hires, answering coworkers' questions and encouraging adherence to company policies.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Assisted co-workers with complex transactions such as phone sales and large customer BOPIS orders of material.
- Responsible for returns via product management system—customer rework, non-returnable manager approved returns i.e. appliances
- Knowledgeable about products
- Adjusted to customer flow
- Assisted management
- Ability to lift up to 75lbs
Product Expert
JcPenney’s Department Store
10.2016 - 02.2017
- Sold appliances, made commissioned sales, followed up on leads
- Brought appliances from department to dock one floor bellow via service elevator, loaded customer appliance purchases when bought in store.
- Communicated effectively with customers, delivery team, and brand support to address customer concerns and ensure quality service and installation.
- Maintained product presentation
- Assisted other departments at POS during high volume periods to create appliance sale leads.
- Continued to assist management with time sensitive tasks to meet business goals.
- Collaborated with manufacturers, operations leaders and sales teammates to ascertain product details and sales opportunities.
- Phone management experience redirected calls throughout store and ensured caller/customer satisfaction
Customer Service Specialist
JcPenney’s Department Store
11.2014 - 10.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Participates in a learning environment
- Works with a diverse team.
- Employee of the Month January 2016
- Assisted with new employee onboarding and POS/customer service training.
- Assisted management team with store remodel in 2017
- Assisted management flexibly with job specific tasks for the business' interests.
- Performed annual inventory.
Bell Ringer
Salvation Army
12.2013 - 12.2013
- Represented the Salvation Army on street level by being polite and personable.
- Maintained professional standards and drove engagement.
- Collected donations and enlisted support from the general public.
- Highest earner of donations for the season $130 per hour
- Received a letter of commendation from passersby
Education
High school Diploma -
KiPP King Collegiate
San Lorenzo06-2013
No Degree - Humanities
Chabot Technical College
Hayward, CASkills
- Warehouse management
- Sales floor and POS experience
- Logistics planning
- Forklift certified and experienced
- 10 years of customer satisfaction
- Experience maintaining standards and training
- Customer base and local area understanding
- Some Spanish/ Ability to learn Spanish to ACTFL standards
Accomplishments
- Supervised team of 7 staff members.
- Highest earner of season
- Forklift certified
- Received unprompted letter of commendation and good reviews
Certification
- Forklift License - 7/29/24
- CPR Training - 2013
Timeline
Senior Logistics Associate
Harbor Freight
06.2020 - 08.2025
Special Services Associate
Home Depot
02.2017 - 08.2019
Product Expert
JcPenney’s Department Store
10.2016 - 02.2017
Customer Service Specialist
JcPenney’s Department Store
11.2014 - 10.2016
Bell Ringer
Salvation Army
12.2013 - 12.2013
High school Diploma -
KiPP King Collegiate
No Degree - Humanities
Chabot Technical College