Enterprise Applications and IT Infrastructure professional with 7+ years of experience supporting enterprise systems, large-scale rollouts and networking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Enterprise Applications Analyst
CWS Apartment Homes, LLC
Austin, TX
08.2022 - 05.2025
Performed day to day helpdesk duties
Led company-wide AV system rollout across 105 properties nationwide, overseeing planning, testing, installation, and documentation
Managed rollout budget, inventory, and expenses using Concur; coordinated vendor licensing and billing
Served as primary IT contact for new property setups, networking issues, and system integrations
Resolved on-site and remote incidents in a high-volume helpdesk environment
Installed and terminated low-voltage cabling as required
IT Infrastructure Technician
Samsung Austin Semiconductor
Austin, TX
05.2021 - 08.2022
Provided PC, network, and hardware support in a high-security manufacturing environment
Installed and configured workstations, phones, and network devices
Collaborated with IT Security and Helpdesk teams to troubleshoot internal network issues
Installed security and file-locking software on employee systems
Consultation Agent (Geek Squad) | Deployment / Project Team Specialist
Best Buy
Austin / Bee Cave, TX
01.2019 - 01.2021
Diagnosed and resolved customer hardware and software issues; Apple-registered technician
Installed and decommissioned servers, POS systems, cameras, and retail IT devices
Ran and terminated Cat5/Cat6 and coax cabling; supported overnight technology deployments
Education
GED -
Texas Education Agency
Austin, TX
01.2018 - 03.2018
Skills
Project management
Low voltage cabling
Helpdesk
Network troubleshooting
Timeline
Senior Enterprise Applications Analyst
CWS Apartment Homes, LLC
08.2022 - 05.2025
IT Infrastructure Technician
Samsung Austin Semiconductor
05.2021 - 08.2022
Consultation Agent (Geek Squad) | Deployment / Project Team Specialist
Senior Workday Business Analyst - Global Applications at Fortrea Development India Private LimitedSenior Workday Business Analyst - Global Applications at Fortrea Development India Private Limited