Zachary Bosch
Miami,FL
Summary
Salesforce Administrator and IT Coordinator delivering workflow automation, data migration, user management, and technical troubleshooting. Improve system efficiency and data integrity through structured configuration and validation. Provide reliable day-to-day platform and infrastructure support.
Overview
11
11
years of professional experience
Work History
Information Technology Coordinator/Salesforce Developer
Creative Action
Miami, FL
09.2019 - 08.2026
- Configured and maintained Salesforce custom objects, fields, formulas, page layouts, record types, validation rules, and workflow rules to align with business processes.
- Automated business processes using Salesforce workflow rules, triggers, and process builder.
- Created reports and dashboards in Salesforce to meet business requirements.
- Conducted data migration and cleansing activities to enhance data integrity and support accurate reporting in Salesforce.
- Administered user accounts across systems to ensure proper access and security., profiles, permission sets, and role assignments in Salesforce to ensure proper access and security.
- Managed user accounts, passwords, and access across Creative Action systems.
- Assisted staff with daily hardware and software installations and troubleshooting to ensure operational continuity.
- Monitored hardware inventory, software licenses, and technology supplies to maintain resource availability.
- Facilitated training sessions on software applications and security practices for employees to enhance technology utilization.
Biomedical Equipment Technician
Broward Health Hospital System
Fort Lauderdale, Florida
11.2016 - 05.2018
- Serviced patient-care medical equipment across Broward Health facilities and clinical units to ensure optimal functionality.
- Repaired equipment malfunctions following manufacturer instructions and hospital procedures.
- Inspected biomedical devices for safety, performance, and preventive maintenance needs.
- Trained hospital personnel on operation, troubleshooting, and maintenance of biomedical devices to enhance their proficiency.
- Documented service actions in maintenance logs and work order systems to maintain accurate records and support compliance.
Customer Care Representative
Trividia Health
Fort Lauderdale, Florida
05.2015 - 03.2017
- Resolved customer issues through effective conflict mediation and problem-solving strategies, enhancing customer experience.
- Addressed customer inquiries about blood glucose meters, strips, and lancets, ensuring accurate usage and enhancing customer satisfaction.
- Explained product use, care instructions, and troubleshooting steps, empowering customers to resolve issues independently.
- Recorded calls, complaints, and follow-up notes in CRM, maintaining comprehensive customer interaction history for effective service continuity.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL12-2019
Associate of Science - Electrical Engineering
Broward College
Fort Lauderdale, FL11-2016
Skills
- Salesforce management
- Salesforce setup
- Process automation
- Report building
- Data migration
- User administration
- Technical support
Timeline
Information Technology Coordinator/Salesforce Developer
Creative Action
09.2019 - 08.2026
Biomedical Equipment Technician
Broward Health Hospital System
11.2016 - 05.2018
Customer Care Representative
Trividia Health
05.2015 - 03.2017
Bachelor of Arts - Computer Science
Florida International University
Associate of Science - Electrical Engineering
Broward College