Zachary Brooker
Elmira,NY
Summary
Dynamic Shift Leader at Purity Ice Cream with a proven track record in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and training initiatives. Committed to maintaining high-quality service and a safe work environment, while fostering collaboration among staff to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Purity Ice Cream
Ithaca, NY
02.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new staff on ice cream preparation techniques and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Dishwasher
Cornell College
Ithaca, NY
02.2024 - 09.2024
- Operated dishwashing equipment efficiently to maintain cleanliness standards.
- Collaborated with kitchen staff to ensure timely dish and utensil availability.
- Maintained organized workstations to streamline cleaning processes and enhance productivity.
- Utilized commercial dishwashers effectively to minimize energy consumption during operations.
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
GED -
TST Boces
Ithaca, NY05.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Training assistance
- Team collaboration and leadership
- Assigning work
- Policy enforcement
- Quality control assurance
Timeline
Shift Leader
Purity Ice Cream
02.2025 - Current
Dishwasher
Cornell College
02.2024 - 09.2024
GED -
TST Boces