Zachary Brown
Ocala,FL
Summary
Experienced operations leader with a background in venue management, guest service, team training, safety compliance, and cash reconciliation. Known for supporting smooth daily operations and reliable closing procedures.
Overview
6
6
years of professional experience
Work History
Operations Manager
Pinheads
Fishers, Indiana
01.2017 - 01.2018
- Managed daily bowling center operations and enhanced guest service at family entertainment venue.
- Oversaw cash handling, registered counts, and ensured accurate closing reconciliation.
- Trained team members on service standards, safety, and venue policies.
- Coordinated front desk lane assignments and maintained arcade floor procedures.
General Laborer
Kelly Construction
Carmel, IN
02.2015 - 02.2017
- Supported Kelly Construction crews with site preparation and material handling.
- Hauled debris and maintained clean, safe work areas at Kelly Construction sites.
- Operated hand tools and basic equipment following Kelly Construction safety procedures.
Golf Operations Supervisor
Country Club of Decatur
Decatur, Illinois
02.2012 - 11.2014
- Coordinated daily golf operations for Country Club of Decatur member play, ensuring smooth member experiences.
- Managed tee sheet coordination, cart assignments, and starter coverage to enhance operational efficiency.
- Managed golf shop opening, closing, and guest check-in tasks.
- Facilitated setup, support, and breakdown of tournaments, outings, and club events to deliver successful experiences.
Education
Associate of Science - General Studies
Indiana Wesleyan University
Marion, IN02-2022
Associate of Arts - Operations Management
Golf Academy of America
Myrtle Beach, SC12-2011
Skills
- Venue operations
- Cash reconciliation
- Team scheduling
- Front desk systems
- Safety compliance
- Customer service
Timeline
Operations Manager
Pinheads
01.2017 - 01.2018
General Laborer
Kelly Construction
02.2015 - 02.2017
Golf Operations Supervisor
Country Club of Decatur
02.2012 - 11.2014
Associate of Science - General Studies
Indiana Wesleyan University
Associate of Arts - Operations Management
Golf Academy of America