Zachary Burton
Scottsdale,AZ
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Floor Manager
Paul's Ace Hardware Family of Hardware Stores
07.2023 - Current
- Managed sales associates and directed them in completing tasks.
- Managed team of 6 employees to maintain smooth-running operations of shop floor
- Managed store inventory and stock levels to maintain availability of products
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions
Salesman
Hurd's True Value
10.2021 - 05.2023
- Increased sales by offering advice on purchases and promoting additional products
- Upheld high standards of customer service by promoting and upselling new products and services
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and implemented sales strategies to increase profits
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Golf Maintenance
Whitetail Golf Resort
03.2021 - 08.2021
- Operated varied hand and power tools to complete repairs
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Followed safety protocols to minimize workplace accidents
- Followed instructions from supervisor regarding daily job tasks and duties
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications
Ski Technician/Supervisor
Whitetail Ski Resort
12.2018 - 08.2021
- Formulated plans for improving procedures, training and processes
- Calibrated, maintained and operated equipment for maximum performance
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
- Managed efficient teams of up to 15 employees
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management
Landscaper
BJC
06.2019 - 03.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained gardening tools by replacing blades and fluids.
Fence Installer
Northern Neck Fence Company
04.2016 - 07.2017
- Used hand tools and instruments to take measurements
- Installed metal and wooden fences and privacy borders
- Dug holes and trenches to position fences correctly
- Discussed fencing requirements and specifications with clients
- Filled post holes with concrete to maintain proper stability and longevity of fencing installations
- Used power-driven auger to hollow out postholes with efficiency and manual digging methods for less complex work
Construction Helper
Valencia Homes
12.2014 - 02.2016
- Operated various hand and power tools to complete general tasks
- Loaded and unloaded building and construction materials to prepare for tasks
- Operated company vehicles to transport materials and equipment
- Practiced company policies to promote safety and compliance
- Maintained tools and equipment in good working condition
Motorcycle Technician
Absolute Performance Cycles
08.2014 - 11.2014
- Dismantled and rebuilt engines to diagnose and repair problems
- Performed maintenance on different categories and brands of motorcycles
- Operated diagnostic equipment to better educate customers on problems with their vehicles
- Replaced defective parts using hand or powers tools, arbor presses and flexible power presses
- Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage
Lot Attendant/Delivery Driver
Commonwealth Power Sports
10.2013 - 07.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Removed safety hazards, soiled items, and trash from customer areas.
Delivery Driver/Paint Mixer
Auto Paint Supply
07.2010 - 06.2012
- Maintained 100% mixing accuracy by closely weighing materials and ingredients.
- Used machinery and hand-filling methods to prepare orders.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Mortgage Collateral File Clerk
SunTrust Bank Inc
06.2009 - 08.2009
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Education
Associate in Business Management -
Wyotech - Daytona Beach
Daytona Beach, FL09.2013
Motorcycle Technician Certification -
Wyotech - Daytona Beach
Daytona Beach, FL06.2013
Marine Trades Certification -
Rappahannock Community College
Saluda, VA06.2010
High School Diploma -
Middlesex High School
Saluda, VA06.2010
Skills
- Operations Management
- Resource Allocation
- Employee Management
- Sales Training
- Customer Relations
- Employee relations
- Decision making
- Leadership abilities
- Budgeting and finance
- Sales expertise
- Customer service
- Negotiation and Conflict Resolution
- Expense Tracking
Certification
- Fence Builder (3 years)
- Handyman (8 years)
- Carpentry (4 years)
- General Laborer (4 years)
- Drywall (1 year)
- Mowing (6 years)
- Landscape Maintenance (2 years)
- Lawn care (2 years)
- Delivery Driver Experience (2 years)
- Customer service (6 years)
- Computer building (3 years)
- Management (3 years)
Timeline
Floor Manager
Paul's Ace Hardware Family of Hardware Stores
07.2023 - Current
Salesman
Hurd's True Value
10.2021 - 05.2023
Golf Maintenance
Whitetail Golf Resort
03.2021 - 08.2021
Landscaper
BJC
06.2019 - 03.2021
Ski Technician/Supervisor
Whitetail Ski Resort
12.2018 - 08.2021
Fence Installer
Northern Neck Fence Company
04.2016 - 07.2017
Construction Helper
Valencia Homes
12.2014 - 02.2016
Motorcycle Technician
Absolute Performance Cycles
08.2014 - 11.2014
Lot Attendant/Delivery Driver
Commonwealth Power Sports
10.2013 - 07.2014
Delivery Driver/Paint Mixer
Auto Paint Supply
07.2010 - 06.2012
Mortgage Collateral File Clerk
SunTrust Bank Inc
06.2009 - 08.2009
Associate in Business Management -
Wyotech - Daytona Beach
Motorcycle Technician Certification -
Wyotech - Daytona Beach
Marine Trades Certification -
Rappahannock Community College
High School Diploma -
Middlesex High School
- Fence Builder (3 years)
- Handyman (8 years)
- Carpentry (4 years)
- General Laborer (4 years)
- Drywall (1 year)
- Mowing (6 years)
- Landscape Maintenance (2 years)
- Lawn care (2 years)
- Delivery Driver Experience (2 years)
- Customer service (6 years)
- Computer building (3 years)
- Management (3 years)
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