Zachary Campbell
Salt Lake City
Summary
Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
Verisk
08.2024 - Current
- Resolved technical issues for clients using remote support tools and diagnostic software.
- Provided training and guidance to junior staff on troubleshooting procedures and best practices.
- Streamlined ticket resolution process, enhancing response times and customer satisfaction rates.
- Assisted other departments with improving efficiency rates and improving the customer's experience
- Lead and assisted in special projects to improve both internal and external processes to improve ticket times.
- Streamlined documentation processes for knowledge sharing among team members, improving efficiency.
- Currently supporting the Billing department to resolve billing related issues and streamline the user experience when managing accounts.
Master Computer Build Technician
PC Laptops
03.2024 - 08.2024
- Built , Repaired and rebuild custom PC's, Laptops, and Server Chassis.
- Diagnosed and resolved hardware and software issues for customers, ensuring optimal system performance.
- Collaborated with team members to streamline repair processes, reducing turnaround time for customer service requests.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Web Developer and IT technician
Soup Stone Consulting
05.2023 - Current
- Repaired many different devices for small businesses and families.
- Developed websites for personal portfolios, small businesses, and other projects.
- Developed responsive web applications using HTML, CSS, and JavaScript to enhance user experience and deploy a professional level websites.
University IT Help Desk Technician
Western Colorado University
09.2022 - 04.2023
- Assisted faculty and students in troubleshooting device and classroom IT problems
- Collaborated with a team of 5 IT technicians to solve critical IT issues in University software and technology
Education
B.S. - Computer Science
Western Colorado University
Gunnison, CO05.2023
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Software development
- Account management
- Customer support
- Software debugging
Timeline
Technical Support Specialist
Verisk
08.2024 - Current
Master Computer Build Technician
PC Laptops
03.2024 - 08.2024
Web Developer and IT technician
Soup Stone Consulting
05.2023 - Current
University IT Help Desk Technician
Western Colorado University
09.2022 - 04.2023
B.S. - Computer Science
Western Colorado University