Dedicated professional with extensive experience in operational analysis and team collaboration. Skilled in time management and documentation, contributing to improved workflow efficiency and performance metrics monitoring.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Time Critical Operations Fulfillment-Analyst II
ArcBest
Fort Smith, AR
03.2015 - 07.2026
Identified process improvements to streamline operations and reduce delays.
Collaborated with cross-functional teams to enhance workflow efficiency and accuracy.
Analyzed data trends to support operational decision-making processes.
Developed reports using analytical tools to monitor performance metrics.
Truckload Operations COE-Student Worker
ArcBest
Fort Smith, AR
09.2013 - 03.2015
Coordinated scheduling of shipments, ensuring timely deliveries to clients.
Utilized warehouse management systems to track shipment status and updates.
Supported team members in maintaining accurate inventory records.
Assisted in daily operational tasks to improve workflow efficiency.
Delivery Driver Assistant
Lowes
Fort Smith, AR
06.2013 - 09.2013
Assisted drivers in loading and unloading deliveries, ensuring safety and efficiency.
Communicated with customers to confirm delivery details and address inquiries promptly.
Maintained accurate records of deliveries, optimizing route planning for timely service.
Collaborated with team members to streamline delivery processes and improve customer satisfaction.
Education
Associate of Applied Science - Electronic Technology
University of Arkansas, Fort Smith
Fort Smith, AR
05-2015
Skills
Project management
Operational efficiency
Process improvement
Strategic planning
Analytical thinking
Issue analysis
Decision-making
Time management
Microsoft Office
Attention to detail
Team leadership
Report writing
Certification
Customer Service Specialist, ArcBest - Dec 11, 2024
Quality Specialist, ArcBest, August 3, 2025
Timeline
Time Critical Operations Fulfillment-Analyst II
ArcBest
03.2015 - 07.2026
Truckload Operations COE-Student Worker
ArcBest
09.2013 - 03.2015
Delivery Driver Assistant
Lowes
06.2013 - 09.2013
Associate of Applied Science - Electronic Technology
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