Zachary Caswell
Tyrone,PA
Overview
17
17
years of professional experience
Work History
Parts Assistant
Blue Knob Auto Parts
Duncansville, PA
09.2023 - Current
- Monitored stock levels and notified supervisor when reordering was necessary.
- Maintained accurate inventory records and tracked parts orders.
- Reviewed invoices for accuracy prior to processing payments.
- Processed customer returns and exchanges in a timely manner.
- Verified part numbers, descriptions, and quantities of all received materials before stocking shelves.
- Created reports detailing inventory levels, order status, sales trends.
- Assisted in the ordering of new parts to replenish stock levels.
Service Advisor
Reliable Tire Towing & Auto
HOllidaysburg, PA
08.2012 - 09.2023
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to Company standards.
Parts Counter Person
NAPA Auto Parts - Genuine Parts
Duncansville, PA
08.2010 - 08.2012
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Assisted customers with parts selection and ordering.
- Researched parts availability, pricing and delivery times.
- Processed customer orders for automotive parts, supplies and tools.
- Organized shelves in order to create an efficient working environment.
Ride Operator
Delgrossos Park
Tipton, PA
04.2007 - 07.2010
- Ensured safety of guests by enforcing ride and park policies.
- Inspected ride vehicles and equipment before opening it to the public.
- Monitored guest behaviour while riding attractions.
- Assisted with loading, unloading, and securing passengers on rides.
- Resolved customer complaints in a professional manner.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Education
High School Diploma -
Bellwood ANtis
Bellwood, PA06-2010
Skills
- Stock control
- Returns processing
- Warehouse Operations
- Shipping and receiving
- Sales Support
- Catalog and parts familiarity
- Maintenance schedules
- Inventory Management
- Account updating
- Goal Setting
- Problem-solving skills
- Mechanical Systems
- Engine repair
- Diagnostics
- Grease and Lubricant Application
- Preventive Maintenance
- Performance Tuning
Timeline
Parts Assistant
Blue Knob Auto Parts
09.2023 - Current
Service Advisor
Reliable Tire Towing & Auto
08.2012 - 09.2023
Parts Counter Person
NAPA Auto Parts - Genuine Parts
08.2010 - 08.2012
Ride Operator
Delgrossos Park
04.2007 - 07.2010
High School Diploma -
Bellwood ANtis
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