Zachary Cerna
Orlando
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Account Manager
T-Mobile
Maitland
05.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Established strong relationships with decision-makers and influencers within client organizations.
- Addressed customer questions and concerns regarding products and services.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Solicited feedback from customers on their experience with products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Prepared monthly financial statements for each account.
- Developed strategies to increase revenue from existing accounts.
- De-escalated customer interactions by providing alternative solutions to issues.
- Produced sales documents, finalized deals and filed records.
- Provided technical support to customers when needed.
- Greeted and assisted customers to foster positive experiences.
- Utilized problem-solving skills when dealing with difficult customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Provided technical assistance during product demonstrations or presentations.
- Generated leads through cold calling activities.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Presented product features and advantages to potential customers during sales meetings.
- Listened to customer needs to identify and recommend best products and services.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed successful customer relationships to boost sales opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Mobile Expert
T-Mobile
Orlando
03.2020 - 05.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Worked effectively in team environments to make the workplace more productive.
Sales Manager
Journeys Shoes
Coral Springs
08.2018 - 03.2020
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Supported sales team members to drive growth and development.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL08-2020
Skills
- Client relationship management
- Sales strategy development
- Financial analysis
- Technical troubleshooting
- Upselling techniques
- Customer feedback solicitation
- Product demonstration
- Data analysis
- Time management
- Customer service
- Client rapport
- Excellent communication
- Relationship building and management
- Strong lead development skills
- Sales negotiations
- Pipeline management
- Adaptability and flexibility
- Analytical thinking
- Problem-solving abilities
- Organizational skills
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Account Manager
T-Mobile
05.2024 - Current
Mobile Expert
T-Mobile
03.2020 - 05.2024
Sales Manager
Journeys Shoes
08.2018 - 03.2020
Associate of Arts - Business Administration And Management
Palm Beach State College