Zachary Christensen

Customer and Dealer Logistics Agent

09/2021 - 04/2024

Dealer Sales Solutions Expert

04/2024 - 02/2026

• Managed 30+ dealers, ensuring timely communication, issue resolution, and high satisfaction.
• Delivered high-level customer and dealer support by resolving technical, billing, and contract issues while building strong, long-term relationships.
• Coordinated with technicians to schedule services, conduct welcome calls, and correct contract errors, consistently earning 5-star customer feedback.
• Applied critical thinking to assess problems, develop solutions, and make efficient decisions in fast-paced environments.
• Maintained adaptability while handling multiple priorities, continuously learning new systems and processes to improve service and performance.

• Conducted and coordinated closely with technicians, dealing with scheduling services, welcome calls for loans along with fixing errors for emailed contracts receiving five star reviews in return.
• Communicated and guided customers, helping and answering questions with issues occurring with ADT equipment or billing information receiving five star reviews in return.
• Built strong relationships with technicians and customers by communicating solutions and guiding through technical and billing concerns.

• Developed and guided for Righteous Slice, a local pizza place in Rexburg Idaho as a consultant, encouraging plans to grow business to the Salt Lake area or St George area eventually receiving double revenues in total.
• Researched and Coordinated Retirement Plans including 401K, Medical, Dental, Health and Life Insurance, Cafeteria Plans etc.
• Collaborated with a team encouraging and motivating to receive insurance results for project plans.

• Captioned phone calls for hard of hearing using voice recognition for customers taking and acknowledging calls.
• Transcribed words in a conversation so speakers could hear and read on caption call phone.
• Analyzed and counseled with customers with hearing loss while using caption call phones.

• Assisted customers with product selection and purchases, providing recommendations and answering questions to enhance the shopping experience.
• Drove sales by engaging customers, promoting products, and encouraging participation in store reward programs.
• Processed transactions accurately, including pricing, discounts, and returns, while maintaining efficiency at the register.
• Maintained store organization and inventory by stocking merchandise, monitoring product levels, and ensuring a clean, visually appealing sales floor.