ZACHARY CLARK
Texarkana,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Service Manager
GREGG ORR EXTREME/CREDIT BUILDERS
07.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
SALES MANAGER
JBM TIRE AND WHEEL WHOLESALE
03.2016 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Warehouse Supervisor
DAVE FIELDERS LLC
11.2013 - 03.2016
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Education
High School Diploma -
SPRING HILL HIGH
HOPE AR05.2009
Skills
- Project Planning
- Service Documentation
- Strategic Business Planning
- Goal Setting
- Work Planning and Prioritization
- Conflict Resolution
- Service Quality Management
Timeline
Service Manager
GREGG ORR EXTREME/CREDIT BUILDERS
07.2021 - Current
SALES MANAGER
JBM TIRE AND WHEEL WHOLESALE
03.2016 - 07.2021
Warehouse Supervisor
DAVE FIELDERS LLC
11.2013 - 03.2016
High School Diploma -
SPRING HILL HIGH
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