Zachary Cloud
Oklahoma City,OK
Overview
6
6
years of professional experience
Work History
Branch Manager
WFX Logistics
Oklahoma City, OK
10.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Sr Carrier Procurement Manager
WFX Logistics LLC
09.2020 - Current
- Manage multiple customer accounts
- Broke deals between customers and carriers
- Track all customer loads with in my accounts.
Client Manager
Orr Nissan Central
Oklahoma City, Oklahoma
10.2019 - 09.2020
- Generate sales from incoming leads: Internet, Phone, and Walk-in Customers
- Communicate and resolve customer issues that may arise
- Retained updated knowledge of market competition and related offerings to generate favor for our product.
Internet Sales Account Manager
Joe Cooper Ford
Edmond, OK
08.2018 - 07.2019
- Build and maintain relationship with new or past customers
- Met and exceeded monthly company standards
- Increased customer satisfaction by resolving any issues with Ford vehicles and services.
Education
100 hours, Broadcast Journalism -
UCO - Edmond
Edmond, OklahomaHigh School Diploma -
Santa Fe High School
Edmond, OKSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Team Supervision
- Client Relationship Management
- Verbal/written communication
- Sales professional
- Business Development
Timeline
Branch Manager
WFX Logistics
10.2023 - Current
Sr Carrier Procurement Manager
WFX Logistics LLC
09.2020 - Current
Client Manager
Orr Nissan Central
10.2019 - 09.2020
Internet Sales Account Manager
Joe Cooper Ford
08.2018 - 07.2019
100 hours, Broadcast Journalism -
UCO - Edmond
High School Diploma -
Santa Fe High School