Zachary Cole
Batesville,MS
Summary
Diligent Diesel Technician with solid foundation in diesel mechanics and history of ensuring optimal performance of heavy-duty vehicles. Successfully contributed to moderate repairs and maintenance projects, demonstrating precision and reliability. Proven knowledge in troubleshooting and engine diagnostics, paired with keen ability to implement effective solutions in diverse mechanical challenges. Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Panola County E-911
11.2020 - Current
- Monitored Police, Fire, and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
EMT-Basic
Lifeguard Ambulance Service
06.2017 - 11.2022
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
Firefighter
West Memphis Fire Dept
03.2022 - 09.2022
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
Operations Supervisor/Heavy Wrecker Operator
B&W Wrecker Service
03.2020 - 02.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Increased customer satisfaction by ensuring clear communication during the entire towing process.
- Enhanced vehicle recovery efficiency by implementing advanced towing techniques and equipment.
- Demonstrated adaptability by responding effectively to unexpected challenges or changes in job requirements or working conditions.
- Performed preventive maintenance on engines, tires, and other vehicle systems.
EMT-Basic
CareMed EMS
10.2018 - 03.2020
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
EMT-Basic
MedStat EMS
09.2016 - 07.2017
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
Fuel Tank Delivery Driver
C. W. White Inc.
05.2016 - 09.2016
- Upheld a clean driving record while navigating various road conditions safely throughout daily deliveries.
- Maintained proper documentation for each delivery, including invoices, receipts, and fuel quality reports.
- Ensured timely deliveries by adhering to strict schedules and communicating effectively with dispatchers, customers, and team members.
- Delivered exceptional service through the careful handling of sensitive materials, preventing damage or spills during transport.
- Reduced customer complaints through friendly service and proactive problem-solving during fuel tank deliveries.
Driver
Hobo Trucking LLC.
12.2015 - 05.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Company Truck Driver
KLLM Transportation Services
06.2015 - 12.2015
- Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
- Built solid relationships with clients through consistent reliability and professionalism in all aspects of service delivery.
- Reduced fuel consumption by consistently practicing eco-driving techniques and monitoring vehicle performance.
- Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
Firefighter
Batesville Fire Department
09.2012 - 06.2015
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Education
Associate of Applied Science - Diesel Technology
Northwest Mississippi Community College
Senatobia, MS05-2026
No Degree - Commercial Truck Driving CDL-Class A
Holmes Community College
Jackson, MS08-2015
No Degree - General Studies, EMT-Basic
Northwest Mississippi Community College
Senatobia, MS05-2015
High School Diploma -
South Panola High School
Batesville, MS05-2011
Skills
- Data entry proficiency
- Multitasking Abilities
- Problem-solving abilities
- Listening Skills
- Bleeding control
- Medical emergencies
- Vehicle inspections
- Accident scene management
- Load securement
- Air brake systems
- Vehicle maintenance and repair
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Emergency Vehicle Operator Course (EVOC) - Various State Departments or Agencies.
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Mississippi Commercial Driver's License Class-A
Timeline
Firefighter
West Memphis Fire Dept
03.2022 - 09.2022
911 Dispatcher
Panola County E-911
11.2020 - Current
Operations Supervisor/Heavy Wrecker Operator
B&W Wrecker Service
03.2020 - 02.2021
EMT-Basic
CareMed EMS
10.2018 - 03.2020
EMT-Basic
Lifeguard Ambulance Service
06.2017 - 11.2022
EMT-Basic
MedStat EMS
09.2016 - 07.2017
Fuel Tank Delivery Driver
C. W. White Inc.
05.2016 - 09.2016
Driver
Hobo Trucking LLC.
12.2015 - 05.2016
Company Truck Driver
KLLM Transportation Services
06.2015 - 12.2015
Firefighter
Batesville Fire Department
09.2012 - 06.2015
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Emergency Vehicle Operator Course (EVOC) - Various State Departments or Agencies.
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Mississippi Commercial Driver's License Class-A
Associate of Applied Science - Diesel Technology
Northwest Mississippi Community College
No Degree - Commercial Truck Driving CDL-Class A
Holmes Community College
No Degree - General Studies, EMT-Basic
Northwest Mississippi Community College
High School Diploma -
South Panola High School
Similar Profiles
Joshua StrongJoshua Strong
General Laborer at Panola County Road and BridgeGeneral Laborer at Panola County Road and Bridge
Hunter LawrenceHunter Lawrence
Code Enforcement Officer at PANOLA COUNTY MISSISSIPPICode Enforcement Officer at PANOLA COUNTY MISSISSIPPI
Kristen ArringtonKristen Arrington
911 Telecommunicator at McDowell County 911911 Telecommunicator at McDowell County 911