Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

DAWN CROCKETT

Batesville,MS

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

15
15
years of professional experience

Work History

Senior Billing Analyst

MaxxSouth Broadband
02.2010 - Current


  • Led system integration projects, coordinating resources and timelines for successful delivery.
  • Conducted comprehensive system analyses to identify areas for improvement and optimization.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
  • Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
  • Improved systems with addition of new features and infrastructure.
  • Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
  • Spearheaded data migration projects, ensuring seamless transfer of information between systems.

Billing Coordinator

MaxxSouth Broadband
02.2010 - Current
  • Led initiatives to automate manual billing tasks, resulting in improved operational efficiency.
  • Conducted regular audits of billing records, ensuring compliance with company policies and regulations.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.

Education

Bachelor of Arts - International Relations

Lenoir Rhyne University
Hickory, NC
05-1991

Skills

  • Advanced Excel
  • Data analysis
  • Microsoft Office Suite
  • Strong SQL skills
  • JIRA proficiency
  • Smartsheet expertise
  • Analytical skills
  • Adaptability and flexibility
  • Task prioritization
  • Multitasking Abilities

Timeline

Senior Billing Analyst

MaxxSouth Broadband
02.2010 - Current

Billing Coordinator

MaxxSouth Broadband
02.2010 - Current

Bachelor of Arts - International Relations

Lenoir Rhyne University

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