Zachary Theisman
SAINT LOUIS
Summary
Dynamic Senior Billing Analyst with a proven track record at Charter Spectrum, enhancing operational efficiency and client satisfaction through advanced Excel and exceptional problem-solving skills. Spearheaded auditing practices and software upgrades, reducing customer disputes and mentoring teams for professional growth. Expert in data management and billing systems, with a keen eye for detail and collaborative spirit.
Overview
9
9
years of professional experience
Work History
Senior Billing Analyst
Charter Spectrum
08.2022 - Current
- Implemented thorough auditing practices for increased compliance with internal policies and external regulations.
- Maintained up-to-date knowledge of industry standards and best practices for effective application in daily tasks.
- Improved department efficiency with the introduction of automated billing software.
- Reduced customer disputes by providing clear and concise billing explanations and addressing concerns promptly.
- Collaborated with cross-functional teams to resolve complex billing issues, resulting in improved client satisfaction.
- Mentored junior staff members, providing guidance and support that led to their professional development and growth within the company.
- Contributed to system enhancements by identifying areas of improvement in the existing billing processes, ultimately increasing operational efficiency.
- Led training sessions on new software implementations, ensuring all team members were proficient in utilizing tools necessary to perform job functions effectively.
Billing Analyst Level II
Charter Spectrum
03.2020 - 08.2022
Billing Analyst
Charter Spectrum
01.2018 - 03.2020
Contractor - Billing Analyst
Charter Spectrum
10.2017 - 01.2018
Registration Processor
Golden Oak Lending
02.2016 - 09.2017
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Education
Bachelor of Science - Finance And Business Administration
Truman State University
Kirksville, MO12-2015
Skills
- Advanced Excel
- Data management
- Oracle experience
- Billing systems
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Analytical thinking
Timeline
Senior Billing Analyst
Charter Spectrum
08.2022 - Current
Billing Analyst Level II
Charter Spectrum
03.2020 - 08.2022
Billing Analyst
Charter Spectrum
01.2018 - 03.2020
Contractor - Billing Analyst
Charter Spectrum
10.2017 - 01.2018
Registration Processor
Golden Oak Lending
02.2016 - 09.2017
Bachelor of Science - Finance And Business Administration
Truman State University
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