Zachary Theisman
SAINT LOUIS
Summary
Dynamic Senior Billing Analyst with a proven track record at Charter Spectrum, enhancing operational efficiency and client satisfaction through advanced Excel and exceptional problem-solving skills. Spearheaded auditing practices and software upgrades, reducing customer disputes and mentoring teams for professional growth. Expert in data management and billing systems, with a keen eye for detail and collaborative spirit.
Overview
9
9
years of professional experience
Work History
Senior Billing Analyst
Charter Spectrum
Maryland Heights, MO
08.2022 - Current
- Implemented thorough auditing practices for increased compliance with internal policies and external regulations.
- Maintained up-to-date knowledge of industry standards and best practices for effective application in daily tasks.
- Improved department efficiency with the introduction of automated billing software.
- Reduced customer disputes by providing clear and concise billing explanations and addressing concerns promptly.
- Collaborated with cross-functional teams to resolve complex billing issues, resulting in improved client satisfaction.
- Mentored junior staff members, providing guidance and support that led to their professional development and growth within the company.
- Contributed to system enhancements by identifying areas of improvement in the existing billing processes, ultimately increasing operational efficiency.
- Led training sessions on new software implementations, ensuring all team members were proficient in utilizing tools necessary to perform job functions effectively.
Billing Analyst Level II
Charter Spectrum
Maryland Heights, MO
03.2020 - 08.2022
Billing Analyst
Charter Spectrum
Maryland Heights, MO
01.2018 - 03.2020
Contractor - Billing Analyst
Charter Spectrum
Maryland Heights, MO
10.2017 - 01.2018
Registration Processor
Golden Oak Lending
St Louis, MO
02.2016 - 09.2017
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Education
Bachelor of Science - Finance And Business Administration
Truman State University
Kirksville, MO12-2015
Skills
- Advanced Excel
- Data management
- Oracle experience
- Billing systems
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Analytical thinking
Timeline
Senior Billing Analyst
Charter Spectrum
08.2022 - Current
Billing Analyst Level II
Charter Spectrum
03.2020 - 08.2022
Billing Analyst
Charter Spectrum
01.2018 - 03.2020
Contractor - Billing Analyst
Charter Spectrum
10.2017 - 01.2018
Registration Processor
Golden Oak Lending
02.2016 - 09.2017
Bachelor of Science - Finance And Business Administration
Truman State University