Juan Ingram
Richardson
Summary
Results-driven Senior Billing Analyst with expertise in invoice processing, accounts receivable, and financial reporting. Specializes in identifying billing discrepancies and optimizing workflows to enhance efficiency and accuracy. Focused on aligning financial management practices with organizational goals through effective data analysis.
Overview
12
12
years of professional experience
Work History
Senior Billing Analyst
ARGO Data Resource
Richardson
04.2023 - Current
- Manage billing for 75% of the company's revenue (licenses, subscriptions, maintenance, billable expenses, and resellers); delivered invoices on time and achieved consecutive perfect audits.
- Led collections and dispute-resolution efforts with clients, Sales, and Project Managers — reduced days-to-collect by 18% and maintained audit-ready records.
- Managed monthly financial reporting and reconciliations ensuring compliance with GAAP and internal controls, supporting accurate financial decision-making.
- Led monthly budget-control meetings with Project Manager and CFO to monitor project performance and variances, facilitating proactive financial management.
- Created and delivered monthly labor-hour reports to senior leadership, enhancing visibility into resource allocation and project performance.
Accounts Receivable Analyst
T-Mobile
Frisco
09.2021 - 04.2023
- Managed high-volume billing portfolios (IoT, MVNO, T-Mobile Tuesdays) with AR exposure >$100M, ensuring contract compliance and internal controls.
- Led collections and cross-functional dispute resolution to expedite payments and ensure audit-ready records.
- Monitored SAP credit-hold daily, approving/denying 50+ orders to mitigate risk and safeguard cash flow.
- Supported month-end close with receivables reconciliation and variance analysis, shortening close by 2 days.
- Reconciled accounts monthly, validating charges/credits to minimize billing errors.
Senior Specialist Enterprise Government Collection
T-Mobile
Frisco
10.2018 - 09.2021
- Managed collections for government and enterprise portfolios exceeding $10 million, ensuring contract compliance and timely recovery.
- Led team initiatives that reduced accounts receivable debt by 20%, accelerating cash flow.
- Analyzed accounts receivable aging to identify trends and prioritize at-risk accounts for improved cash flow.
- Investigated billing discrepancies, collaborating cross-functionally to correct invoices and eliminate payment delays.
- Provided professional customer service during collections to strengthen long-term client relationships.
Account Expert
T-Mobile
Tampa
06.2014 - 10.2018
- Named Top Performer multiple times; consistently ranked in the top 10% of the call center for call handling and revenue retention.
- Resolved escalated billing disputes, strengthening client relationships and ensuring compliance with regulations.
- De-escalated situations through effective communication and negotiation, securing timely payments and minimizing recurrence of disputes.
- Trained and onboarded new hires on billing/collections, enhancing resolution speed and accuracy.
Education
Master of Arts - Organizational Management
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
05-2025
Bachelor of Arts - Business Administration
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
09-2022
Skills
- Full-Cycle Client Billing
- Revenue Recognition
- Financial reconciliation
- Payment processing
- Financial reporting
- ERP systems
- Advanced Excel
- Analytical skills
- Customer portal management
- Organizational communication
Timeline
Senior Billing Analyst
ARGO Data Resource
04.2023 - Current
Accounts Receivable Analyst
T-Mobile
09.2021 - 04.2023
Senior Specialist Enterprise Government Collection
T-Mobile
10.2018 - 09.2021
Account Expert
T-Mobile
06.2014 - 10.2018
Master of Arts - Organizational Management
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Bachelor of Arts - Business Administration
UNIVERSITY OF ARIZONA GLOBAL CAMPUS