Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Collado

Nashville,TN

Summary

Dedicated and organized operations manager with nearly a decade of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

7
7
years of professional experience

Work History

L6 Operations Manager

Amazon
Nashville, TN
08.2023 - Current
  • Safety Leadership Index (SLI) and Safety Behavior Index (SBI) Scores in top 25% of the network, both 99% favorable
  • 45% reduction in APMT, 25% reduction in OPMT, and 17% reduction in Pod Gaps from 10/23 – 3/24 as a result of organizing training of 5 additional AFM, aligning AFM team to SW, and bin banding rollout
  • 30% reduction in SIPS, from 10/23 – 3/24, aligned dock AAs to decant process of when handling freight not conforming to USNS containerization standard
  • 87% reduction in Associate Training Violations from 10/23 – 3/24, spearheaded by a 59% decrease MoM 10/23 – 11/23
  • Aligned management to onboarding and cross training standards, and organized proactive training assignments
  • Inbound dock retrofitted in 6/24 with Dok Guardians allowed for a 20% increase in Stow uptime, while eliminating the safety risk of PIT and pedestrian interaction.
  • Collaborates with Sr. Leadership on long-term strategic planning initiatives for the organization.

L6 Operations Manager

Amazon
Syracuse, NY
08.2021 - 08.2023
  • Safety Leadership Index (SLI) Score in top 25% of the network
  • Received national recognition as Manager of the Week in Wk13 2023 for dedication and exceptional performance by keeping my teams Safe, Engaged, and Productive
  • Lead the FHD team to achieve multiple site record breaking 300+ uph pick rates
  • Achieved a 74% amnesty find rate, exceeding regional average of 71%
  • 16% improvement to CAP productive time, enabling a 15 uph improvement in pick rates
  • Coached L4 and L5 leaders to achieve high-level execution, leading to a 30% increase in sort rates and 44% increase in AFE pack rate from July through September 2022.
  • Direct rate improvement was achieved through 12% decrease of inferred time, 16% improvement in fast starts, 28% improvement in staffing accuracy
  • Enhanced the expertise of L4 – L6 leaders through comprehensive training on operational and leadership procedures.
  • Embodies and promotes a culture of ownership, trust, camaraderie, and pride in the teams he builds
  • Drove operational improvement and shared knowledge with teams at large AR facilities around the country: AKC1, ATL2, MTN1
  • Enabled 14% faster start time in ATL2’s AFE across all shifts by analyzing roster grail and training transcripts, partnering with HR to correct 325 AA FCLM codes, and collaborating with Sr
  • PM to deliver SCC training to L4 and L5 leaders.

L5 Area Manager

Amazon
North Haven, CT
07.2020 - 08.2021
  • AFE and Problem Solve Subject Matter Expert; Aligned the site to continuous improvement changes and network objectives.
  • Single Thread Leader for RME SW adherence; Led weekly meetings with L6 – L8 audience to facilitate preventative maintenance, resulting in a 23% decrease in overdue preventative maintenance backlog in Q1 2021.
  • Multi-Channel Fulfilment AR launch Project Lead, April 2021; coordinated MCF implementation at BDL3 with onsite and corporate partners. Reconfigured 10 stations, and 5S new marketplaces during operating hours with no negative impact to processing. Organized and implemented MCF Packing and WS SW training on all shifts. Monitored MCF processing for quality errors and SW compliance in the first month of implementation, coaching and retraining AAs and leaders until compliant.
  • AFE box suite overhaul Project Lead, March 2021; created and executed a plan to retrofit 192 stations in 6 hours, achieving timely completion, on budget, with 0 injuries. Partnered with non-inventory, PM, PE teams to ensure equipment and supplies were on site, and marketplaces were reset and stocked. Successfully pivoted when problems arose, and shared lessons learned to DFW7 project lead to assist in seamless completion of the rollout at their site in April 2021

Operations Supervisor, Operations Manager

Gap Inc.
Fishkill, NY
08.2017 - 07.2020
  • Uses Six Sigma and 5S lean methodology to successfully reform the management and accounting process of $2 million in yearly supply inventory
  • High Potential Leader Program, 2019: attended workshops held by executives from various areas across Gap Inc.’s many brands, and collaborated with leaders across Gap Inc.’s worldwide network
  • Maintained supervision over exempt and nonexempt leadership in addition to supporting teams
  • Interview, evaluate, onboard, and train both exempt leadership and nonexempt employees
  • Successfully empowers and develops merchandise handlers for promotion to leadership
  • Leads, manages, and motivates 30-200 merchandise handlers across multiple departments and channels
  • Surpassed peak goal of 300K daily units shipped while exceeding 95% on-time delivery to customer and generating cost savings year over year
  • Drives safety, policy and performance standards through analyzing metrics surrounding key performance indicators, observation, coaching, and corrective action

Education

Master of Business Administration - Supply Chain Management

Quinnipiac University
Hamden, CT
05.2017

Bachelor of Science - Entrepreneurship and Small Business Management

Quinnipiac University
Hamden, CT
05.2016

Skills

  • Decision-Making
  • Team Building/Leadership
  • Strategic Planning
  • Incidents management
  • Customer Service
  • Inventory Management
  • Data Analysis
  • Process Improvement and Optimization
  • Project Management
  • Health and safety compliance

Timeline

L6 Operations Manager

Amazon
08.2023 - Current

L6 Operations Manager

Amazon
08.2021 - 08.2023

L5 Area Manager

Amazon
07.2020 - 08.2021

Operations Supervisor, Operations Manager

Gap Inc.
08.2017 - 07.2020

Master of Business Administration - Supply Chain Management

Quinnipiac University

Bachelor of Science - Entrepreneurship and Small Business Management

Quinnipiac University

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Zachary Collado