Joseph Milligan
West Chester,PA
Summary
Dynamic Operations Manager with extensive experience at Amazon, excelling in performance reporting and team leadership. Achieved 100% compliance in reverse logistics metrics through strategic process improvements. Proven ability to mentor associates and enhance operational efficiency in high-pressure environments, driving continuous improvements and optimizing workflows.
Overview
7
7
years of professional experience
Work History
L6 Operations Manager
Amazon
10.2023 - 07.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
L5 Area Manager II
Amazon
09.2021 - 10.2023
- ASC committee chair, including recruiting, hosting, and communicating all ASC meeting actions to the associate population.
- FH standard work improvement project owner, working with BH counterparts to create a standard work tracking template and improve overall standard work compliance. Owning completion of site progress audit for sort on a monthly.
- Peer mentor for college hire L4 Area Managers.
- Owner of site reverse logistics metrics for FC process, improving site metrics from 65% to 100% routinely since after taking on the role.
- Owner of site Smart stow process and station FPY, pushing out information and determining actions to improve the metric. Site SSF officer, including training on LP issues, Access Control, Physical Security, and Crisis Management.
L5 Area Manager II
Amazon
03.2021 - 09.2021
- Oversaw budget planning, strategy development, community outreach for organization.
- Transformed underperforming teams into productive, profitable teams.
- Supervised various locations, enforcing high-quality standards of operation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
L4 Area Manager I
Amazon
03.2020 - 03.2021
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed and implemented strategies to improve customer service and increase sales.
L3 Full-Time Process Assistant
Amazon
08.2018 - 03.2020
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Met month-end reporting objectives and deadlines.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Learning Ambassador
Amazon
03.2018 - 08.2018
Sortation Associate
Amazon
12.2017 - 03.2018
Education
High School Diploma -
Lake Region High School
Eagle Lake, FLSkills
- Performance reporting
- Incidents management
- Operation planning and execution
- Associate mentoring
- Health and safety compliance
- Performance monitoring
- High-pressure environments
- Cost reduction
- Project management
- Process improvement strategies
- KPI tracking
- Data analysis
- Supply chain logistics
- Delegation
- Team leadership
- Building and facility management
- Schedule management
- Interpersonal communication
- Superb time management skills
- Change management
- Business and operations management
- Organizational management
- Staff training
- Performance evaluations
- Process improvement
- Continuous improvements
- Workflow optimization
Timeline
L6 Operations Manager
Amazon
10.2023 - 07.2024
L5 Area Manager II
Amazon
09.2021 - 10.2023
L5 Area Manager II
Amazon
03.2021 - 09.2021
L4 Area Manager I
Amazon
03.2020 - 03.2021
L3 Full-Time Process Assistant
Amazon
08.2018 - 03.2020
Learning Ambassador
Amazon
03.2018 - 08.2018
Sortation Associate
Amazon
12.2017 - 03.2018
High School Diploma -
Lake Region High School