Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Chapa

San Marcos

Summary

Dynamic Operations Manager with a proven track record at Amazon, skilled in performance reporting and workflow optimization. Successfully reduced operational risks and enhanced efficiency through strategic initiatives. Adept at mentoring staff and fostering strong communication, driving significant improvements in company culture and operational effectiveness.

Overview

6
6
years of professional experience

Work History

Operations Manager L6

Amazon
01.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reduced operational risks while organizing data to forecast performance trends.

Gym Owner

Self-employeed
05.2019 - 10.2022
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.

Area Manager of Operations L4/L5

Amazon
05.2020 - 01.2022
  • Developed processes to save on costs and prevent losses.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Education

Bachelor of Science - Exercise Science

Texas State University
San Marcos, TX
12-2016

Skills

  • Strategic marketing planning
  • Safety regulation adherence
  • Performance reporting
  • Workflow optimization
  • Cost reduction strategies

Timeline

Operations Manager L6

Amazon
01.2022 - Current

Area Manager of Operations L4/L5

Amazon
05.2020 - 01.2022

Gym Owner

Self-employeed
05.2019 - 10.2022

Bachelor of Science - Exercise Science

Texas State University

Similar Profiles

CREATE PROFILE