Amber Rodriguez
San Antonio
Summary
Results-driven operations and customer experience leader with 10+ years of experience leading large-scale operations, fulfillment, retail, logistics, and customer-focused organizations. Proven track record of driving operational excellence, enhancing customer satisfaction, optimizing workforce performance, and delivering business growth across high-volume environments. Experienced leading organizations of 150+ employees, managing multi-million-dollar business units, improving service and quality metrics, and developing high-performing leadership teams. Recognized for building scalable processes, strengthening customer experiences, improving employee engagement, and delivering measurable business results through strategic leadership and execution.
Overview
7
7
years of professional experience
Work History
Operations Manager L6
AMAZON
San Antonio, TX
01.2025 - Current
- Lead large-scale fulfillment center operations supporting high-volume customer order fulfillment while driving performance across safety, quality, productivity, and customer experience metrics.
- Direct end-to-end operational execution across multiple fulfillment departments while ensuring customer delivery expectations and service standards are consistently achieved.
- Lead Area Managers, Process Assistants, and hourly associates while maintaining accountability for operational performance, employee engagement, and customer-focused outcomes.
- Drive labor planning, workforce optimization, and capacity management initiatives supporting fluctuating business demands and peak operational periods.
- Analyze operational KPIs and customer-impact metrics to identify improvement opportunities and implement solutions that enhance service quality and efficiency.
- Partner with Human Resources, Safety, Learning, Transportation, and Senior Leadership teams to execute strategic business initiatives and improve the employee and customer experience.
- Lead continuous improvement projects utilizing Lean methodologies, root-cause analysis, and performance management processes.
- Develop leadership pipelines through coaching, succession planning, and talent development initiatives.
- Maintain compliance with safety standards, company policies, and operational procedures while fostering a culture of accountability, collaboration, and customer obsession.
Area Manager L5
AMAZON
San Antonio, TX
01.2023 - 01.2025
- Managed daily operations for high-volume fulfillment departments supporting customer order execution and operational performance goals.
- Led teams of 75–150+ associates across multiple operational functions while maintaining a strong focus on customer satisfaction and service delivery.
- Managed daily productivity, quality, attendance, safety, and customer experience metrics.
- Conducted performance reviews, coaching sessions, and daily operational meetings to improve employee engagement and business results.
- Implemented process improvements that increased operational efficiency and reduced workflow bottlenecks.
- Developed Process Assistants and frontline associates into future leadership roles.
- Executed workforce planning strategies to optimize labor utilization and operational performance.
- Investigated operational challenges and implemented corrective actions through data-driven decision-making.
- Successfully supported Prime Day and Peak Season operations while maintaining customer delivery commitments and safety performance.
Sales Manager
THE CONNOR GROUP
San Antonio, TX
01.2022 - 01.2023
- Led sales, customer experience, and operational performance for a high-performing multifamily community.
- Increased occupancy from 89% to 92% through strategic marketing, prospect engagement, and relationship management.
- Negotiated lease agreements resulting in average monthly rent roll growth of $427.
- Reduced resident turnover by 16% while increasing customer satisfaction ratings from 2.3 to 4.0.
- Generated more than $338,000 in direct sales revenue.
- Resolved resident concerns and service issues while strengthening resident retention and overall customer experience.
- Contributed to operational performance initiatives supporting projected NOI growth exceeding $1.2 million.
Executive Leader, General Merchandise & Inbound
TARGET CORPORATION
Lubbock, TX
01.2022 - 01.2022
- Directed inbound logistics, inventory management, fulfillment operations, merchandising execution, and customer service performance.
- Improved sales forecast performance by 0.97%.
- Increased fulfillment performance by 0.72%.
- Increased average basket size by $7.20.
- Led one of the company’s top-performing Tier-1 college locations, ranking among the top three stores nationally.
- Developed and promoted team members into leadership positions within 90 days.
Executive Leader, General Merchandise & Food & Beverage
TARGET CORPORATION
Reno, NV
01.2020 - 01.2022
- Managed operations for a $64M+ annual revenue business.
- Led a workforce of more than 150 employees across fulfillment, inventory, replenishment, inbound, outbound, merchandising, and customer-facing functions.
- Increased annual sales by 7.12%.
- Generated more than $3M in online sales growth.
- Improved operational performance through coaching, accountability, and process improvement initiatives.
- Managed high-volume online order fulfillment operations while ensuring a positive customer experience across in-store and digital channels.
- Developed future leaders through mentorship and leadership development programs.
New Store Operations Executive
TARGET CORPORATION
Placerville, CA
01.2020 - 01.2020
- Led operational planning and execution for a successful new store opening.
- Coordinated cross-functional teams to ensure all operational milestones were achieved on schedule.
- Increased sales comp performance by 25.18%.
- Trained and developed five new leaders during startup operations.
- Resolved operational challenges while maintaining project timelines, launch readiness, and customer service standards.
Executive Specialty Sales Leader
TARGET CORPORATION
Reno, NV
01.2019 - 01.2020
- Ranked #1 in district sales growth with an 8.97% increase in sales comp.
- Reduced shortage by 1.97% through operational controls and inventory management.
- Managed staffing, recruitment, training, scheduling, coaching, and performance management activities.
- Executed labor planning and payroll strategies to achieve operational and financial objectives.
- Led customer-facing teams focused on delivering exceptional service and sales results.
Executive Remodel Leader
TARGET CORPORATION
Reno, NV
01.2019 - 01.2019
- Directed an 8-week store remodel with less than 5% operational disruption.
- Saved more than 1,200 payroll hours through strategic labor planning and execution.
- Coordinated contractors, vendors, district leadership, and store teams to deliver project objectives on time.
- Ensured compliance with all state requirements, permits, and operational standards while maintaining a positive guest experience.
Education
Bachelor of Arts - Psychology
University of Nevada
Reno, NV01-2017
Skills
- Microsoft Excel
- Workforce Planning Systems
- KPI Reporting
- Customer Experience Metrics
- Performance Analytics
- Labor Management Systems
- Operational Reporting
- Process Improvement Methodologies
- CRM & Service Platforms
- Project Management Tools
- Employee Engagement Programs
- Quality Assurance Systems
CORE COMPETENCIES
- Customer Experience Leadership
- Operations Management
- Service Excellence
- Workforce Planning
- Team Leadership
- Employee Engagement
- Process Improvement
- Continuous Improvement
- KPI Development & Reporting
- Performance Management
- Change Management
- Strategic Planning
- Cross-Functional Collaboration
- Conflict Resolution
- Customer Retention
- Quality Assurance
- Talent Development
- Coaching & Mentoring
- Financial Performance
- Project Management
Timeline
Operations Manager L6
AMAZON
01.2025 - Current
Area Manager L5
AMAZON
01.2023 - 01.2025
Sales Manager
THE CONNOR GROUP
01.2022 - 01.2023
Executive Leader, General Merchandise & Inbound
TARGET CORPORATION
01.2022 - 01.2022
Executive Leader, General Merchandise & Food & Beverage
TARGET CORPORATION
01.2020 - 01.2022
New Store Operations Executive
TARGET CORPORATION
01.2020 - 01.2020
Executive Specialty Sales Leader
TARGET CORPORATION
01.2019 - 01.2020
Executive Remodel Leader
TARGET CORPORATION
01.2019 - 01.2019
Bachelor of Arts - Psychology
University of Nevada