Zachary Conover
Lake Worth
Summary
Highly motivated employee with a desire to take on new skills and challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working unsupervised and quickly mastering new skills with little to no guidance.
Overview
10
10
years of professional experience
Work History
Pest Control Technician
Nozzle Nolen Pest Solutions
Palm Springs, FL
09.2023 - 04.2025
- Conduct thorough inspections of residential, commercial, and industrial properties to identify pest infestations and entry points
- Diagnose pest problems including insects (cockroaches, ants, bed bugs, termites, fleas), rodents, wildlife, and other common pests
- Safely apply pesticides, insecticides, rodenticides, and other control products according to label instructions and regulatory guidelines
- Perform preventive treatments and implement integrated pest management (IPM) strategies to minimize future infestations
- Set up, monitor, and maintain bait stations, traps, glue boards, and exclusion devices
- Install and service termite monitoring and baiting systems
- Provide detailed service reports, documenting findings, treatments applied, and recommendations for customers
- Educate customers on pest prevention techniques, sanitation practices, and structural modifications
- Maintain accurate records of chemical usage, service routes, and customer interactions
- Operate and maintain company vehicle, equipment, and spray rigs in clean and safe condition
- Follow all safety protocols, including proper use of personal protective equipment (PPE)
- Comply with federal, state, and local regulations regarding pesticide application and handling
- Respond promptly to emergency service calls for severe infestations
- Perform follow-up visits to ensure treatments are effective and customer satisfaction is achieved
- Collaborate with team members and supervisors to resolve complex pest issues
- Identify conducive conditions (moisture, food sources, entry points) and recommend corrective actions
Security Officer
Livenation
West Palm Beach, FL
03.2023 - 09.2023
- Monitored event security and crowd control to ensure safety for attendees.
- Conducted thorough inspections of venue facilities and equipment for potential hazards.
- Implemented new safety measures that enhanced incident response times during events.
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Directed guests around building and answered accessibility questions.
- Completed full building and grounds patrols to spot and investigate concerns.
Merchandiser/Product Specialist
Total Wine & More
Boynton Beach, FL
03.2021 - 04.2023
- Executed visual merchandising strategies to enhance product presentation and customer engagement.
- Collaborated with inventory management team to maintain optimal stock levels across departments.
- Analyzed sales trends to inform product placement and promotional strategies for increased revenue.
- Trained new staff on merchandising standards and best practices to ensure consistency across all locations.
- Updated pricing and signage to complete product displays and educate customers.
- Developed and implemented seasonal displays that aligned with marketing campaigns and customer preferences.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, resolving issues promptly to enhance service experience.
- Processed transactions accurately and efficiently, ensuring customer satisfaction during high-volume periods.
Fraud Prevention Specialist/Customer Service Representative
Greenlane Inc
Boca Raton, FL
03.2015 - 08.2019
- Monitored transactions to identify and prevent fraudulent activities, reducing potential losses.
- Analyzed data patterns to detect anomalies and improve fraud detection systems.
- Collaborated with cross-functional teams to develop fraud prevention strategies and policies.
- Trained staff on fraud detection techniques and best practices for identifying suspicious behavior.
- Reviewed and updated existing fraud prevention protocols to enhance efficiency and effectiveness.
- Utilized advanced analytical tools to assess risk levels associated with customer accounts and transactions.
- Led investigations into reported fraudulent cases, ensuring thorough documentation and resolution.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining service quality and customer satisfaction.
- Trained and mentored new representatives on best practices and company procedures.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
No Degree - Environmental Science
Palm Beach State College
Lake Worth, FLSkills
- Dependable and reliable
- Safety protocols
- Chemical handling
- Clean driving record
- Adaptable
- Equipment maintenance
- Data entry
- Rodent and pest control
- Friendly and outgoing
- Pricing and shelf labeling
- Complaint resolution
- Technical troubleshooting
Accomplishments
- Established several long-term business clients through outstanding service and attention to detail, which resulted in lucrative contracts for Nozzle Nolen Pest Solutions.
- Documented and resolved excessive automatic fraud flags which led to an easier purchasing experience for online customers.
Languages
English
Native or Bilingual
Timeline
Pest Control Technician
Nozzle Nolen Pest Solutions
09.2023 - 04.2025
Security Officer
Livenation
03.2023 - 09.2023
Merchandiser/Product Specialist
Total Wine & More
03.2021 - 04.2023
Fraud Prevention Specialist/Customer Service Representative
Greenlane Inc
03.2015 - 08.2019
No Degree - Environmental Science
Palm Beach State College