Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Zachary Councill

Huntsville,AL

Summary

Dynamic leader with proven expertise in customer service and inventory control honed at Hibbett Sports. Excelled in enhancing customer satisfaction and team performance through effective training and mentoring. Demonstrated outstanding communication and problem-solving skills, significantly improving operational efficiency. Skilled in fostering positive relationships and ensuring safety and quality standards, contributing to notable achievements in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Store Manager

Hibbett Sports
08.2023 - Current
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Executed hiring, training and mentoring of new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Entry Level Data Analyst I

JRC Integrated Systems
10.2022 - 12.2022
  • Led weekly team meetings to gather and document Department of Defense, NASA, and US Navy contract project statuses for executive leadership
  • Participated in networking events with business development leadership to market and create future partnership opportunities.

Pro Shop and Course Maintenance

Bonita Fairways Golf Course
01.2021 - 07.2022
  • Team Lead managing and training the opening crew to stage equipment and prepare for customer check-in; managed the closing crew for cleaning and staging for next day.
  • Greeted customers with an overview of course layout, features and current conditions; Assisted customers with their equipment and transportation around course.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Lifeguard

Hampton House
05.2017 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

High School Diploma -

Huntsville High
Huntsville, Al
05.2019

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Outstanding communication skills
  • Team Leadership
  • Training and mentoring
  • Inventory Control

Additional Information

Eagle Scout | Boy Scout Troop 7343

Timeline

Store Manager

Hibbett Sports
08.2023 - Current

Entry Level Data Analyst I

JRC Integrated Systems
10.2022 - 12.2022

Pro Shop and Course Maintenance

Bonita Fairways Golf Course
01.2021 - 07.2022

Lifeguard

Hampton House
05.2017 - 08.2020

High School Diploma -

Huntsville High

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Zachary Councill