Zachary Craig
Pooler,GA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Help Desk Administrator
Compassion Christian Church
09.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed help desk consisting of 125 employees over 7 campuses
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
System Support Specialist 1
Beaufort County School District
08.2016 - 09.2021
- Resolved computer and system networking problems to maintain user productivity.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Provided faculty and staff with security software and network configuration support.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Applied Science - Information Technology
Ogeechee Technical College
Statesboro, GA06.2008
Skills
- Client Relationship Management
- End-User Support
- Ticket Management
- Detailed Documentation
- Component Replacement
- Desktop Support
Timeline
Help Desk Administrator
Compassion Christian Church
09.2021 - Current
System Support Specialist 1
Beaufort County School District
08.2016 - 09.2021
Associate of Applied Science - Information Technology
Ogeechee Technical College
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