Zachary Crawford
Jacksonville,FL
Summary
Experienced Operations Supervisor at UPS overseeing Outbound, Unload, Grid, and Small Sort departments. Proven track record of hands-on leadership and performance enhancements. Skilled in air freight handoffs, dispatch timing, and optimizing sortation strategies. Recognized for ensuring operational readiness during peak volume periods. Six Sigma certified with a strong background in logistics and supply chain management.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
UPS
07.2018 - Current
- - Rotated through and led operations in Unload, Outbound, Grid, and Small Sort, gaining end-to-end visibility of UPS's sortation and export chain.
- - Acted as cover full-time supervisor in all areas, regularly taking ownership of department-level decision-making, labor planning, and performance improvement.
- - Managed export-prepped packages, coordinated drop-off with dispatch to meet airline COTs, and confirmed all shipment legs with appropriate routing instructions.
- - Updated internal shipment milestones in export tracking systems, ensuring real-time visibility for downstream partners.
- - Liaised with brokerage support teams for customs clearance assistance and monitored import recovery status.
- - Designed and deployed reporting tools to monitor unloader performance (PPH), cube utilization, and package routing accuracy.
- - Awarded "Supervisor of the Month" for leading KPIs in consecutive sort cycles and reducing small sort exceptions.
Warehouse Worker
Dandee Foods
01.2016 - 01.2018
- - Supported warehouse shipping and receiving operations for food-grade freight, assisting with labeling, pallet staging, and delivery prep.
Education
Master of Science - Logistics and Supply Chain Management
University of North Florida
Jacksonville, FL2025
Skills
- Air export coordination
- Customs liaison expertise
- - Maestro / TMS Proficiency Milestone Tracking COT Management
- - Package Flow Optimization Cube Utilization Unloader PPH
- - Cross-Functional Supervision Grid Troubleshooting Dispatch Coordination
Timeline
Operations Supervisor
UPS
07.2018 - Current
Warehouse Worker
Dandee Foods
01.2016 - 01.2018
Master of Science - Logistics and Supply Chain Management
University of North Florida
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