Zachary Crisp
Summary
Committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Overview
9
9
years of professional experience
Work History
Budtender
The Landing Dispensary Monroe
Monroe, OH
09.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Deli Associate
Whole Foods Market Inc
Mason, OH
06.2024 - 09.2024
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Web Moderator
Webhelp America
Mason, Ohio
08.2022 - 04.2023
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Expediently reviewed and approved video and online postings content in terms with client and business guidelines
- Efficiently and accurately moderated and audited uploads taking into consideration both the needs of customers and the client policies and procedures
- Provided accurate monitoring of content with rapid speed
- Maintained objective views monitoring explicit or sensitive content.
- Maintained a high degree of confidentiality
Dog Daycare Supervisor
Red Dog Pet Resorts
Mason, OH
08.2021 - 07.2022
- Coordinated schedules and team assignments.
- Observe animals for signs of illness, injury, or unusual behavior; notifying veterinarians or managers as warranted.
- Train workers in animal care procedures, maintenance duties, and safety precautions.
- Assign tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.
- Perform the same animal care duties as subordinates.
- Direct and assist workers in maintenance and repair of facilities.
Associate Lead With Keys
Petsmart
Milford, OH
02.2019 - 08.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Electronics Sales Associate
Target
West Chester, OH
01.2016 - 02.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Bachelor of Science - Game Design
Full Sail University
04.2019
Diploma -
Fairfield Senior Highschool
01.2012
Skills
- Adaptability
- Communication
- Great sense of team work/collaboration
- Strong work ethic
- Detail oriented
- Leadership
- Patience and empathy
- Customer education
- Product merchandising
Additional Information
- References available upon request
Timeline
Budtender
The Landing Dispensary Monroe
09.2024 - Current
Deli Associate
Whole Foods Market Inc
06.2024 - 09.2024
Web Moderator
Webhelp America
08.2022 - 04.2023
Dog Daycare Supervisor
Red Dog Pet Resorts
08.2021 - 07.2022
Associate Lead With Keys
Petsmart
02.2019 - 08.2021
Electronics Sales Associate
Target
01.2016 - 02.2018
Diploma -
Fairfield Senior Highschool
Bachelor of Science - Game Design
Full Sail University
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