Zachary Dennis
Newark
Summary
Detail-oriented professional known for strong data analysis and customer relationship management skills. Expertise in loss mitigation and project management drives compliance and quality assurance in diverse restoration projects.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Loss Mitigation Supervisor
Paul Davis Restoration
Worthington
12.2024 - 12.2025
- Reviewed loss mitigation applications for completeness and accuracy.
- Facilitated training sessions on loss mitigation procedures for new staff members.
- Maintained detailed records of client interactions and case progress in systems.
- Ensured compliance with applicable federal, state, and local regulations.
- Maintained accurate records of work performed and materials used.
- Created detailed reports summarizing progress on restoration projects.
- Documented all job related information, including labor hours, materials used, and other relevant data.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained records of quality inspections and compliance reports.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
Project Manager
ServiceMaster
Dayton
01.2022 - 12.2024
- Led cross-functional teams to ensure project alignment with company standards.
- Developed project plans using industry-standard software for task tracking.
- Reviewed project documentation to maintain compliance with ServiceMaster policies.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
Commercial Project Manager
Mammoth Restoration
Columbus
04.2020 - 01.2022
- Managed project timelines and coordinated resources for multiple restoration projects.
- Conducted site inspections to ensure quality adherence during restoration work.
- Facilitated communication between stakeholders, clients, vendors, and other parties involved in the project.
- Tracked costs incurred during various stages of a commercial project.
- Provided guidance and support to team members regarding project tasks and activities.
- Developed comprehensive documentation for all phases of a commercial project.
- Submitted budget estimates, progress reports and cost tracking reports.
- Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH05-2012
Skills
- Loss mitigation
- Insurance claim evaluation
- Compliance monitoring
- Project management
- Data analysis
- Customer relationship management
- Adaptability and flexibility
Certification
WTR (Water Restoration), ASD (Applied Structural Drying) and AMRT (Applied Microbial Remediation Technician). IICRC (Institute of Inspection, Cleaning and Restoration Certification) Received 2016
Timeline
Loss Mitigation Supervisor
Paul Davis Restoration
12.2024 - 12.2025
Project Manager
ServiceMaster
01.2022 - 12.2024
Commercial Project Manager
Mammoth Restoration
04.2020 - 01.2022
High School Diploma -
Franklin Heights High School