Zachary DInkens
Jacksonville,FL
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Great in solo and teamwork environments. I have a high drive to succeed and grow in all aspects of work.
Overview
13
13
years of professional experience
Work History
Owner/Manager
Purses Wholesale Distribution
Jacksonville, FL
05.2024 - 06.2024
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Manager
St Marys Seafood & More
, FL
03.2017 - 03.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Owner
Virgil's Gear
, FL
10.2019 - 11.2022
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
General Manager
Tristar Semi Mobile Trailer Repair
Jacksonville, FL
06.2012 - 09.2018
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
Head Waiter/Manager
Red Elephant Pizza & Grill
Jacksonville, FL
10.2012 - 11.2016
- Enforced health and safety regulations in the restaurant dining area.
- Maintained an accurate record of all orders taken by waitstaff.
- Provided assistance in resolving customer complaints in a professional manner.
- Supervised busboys to ensure proper cleaning of tables between guests.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Assisted servers with taking orders from customers as needed during peak hours.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Lawn Care Business Owner
Zach Attack Lawn Care
Jacksonville, FL
01.2011 - 09.2014
- Developed and implemented a comprehensive lawn care plan tailored to each customer's needs.
- Performed regular mowing, edging, trimming, aerating, overseeding and fertilizing services for residential and commercial customers.
- Scheduled appointments with customers for lawn care services.
- Inspected properties before beginning work to identify existing issues or special requirements.
- Resolved customer complaints promptly and professionally.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
Education
GED -
Mandarin High School
Jacksonville, FL04-2012
Associate of Science -
Fscj
Jacksonville, FLBachelor of Science - Business Management
University of North Florida
Jacksonville, FLSkills
- Business Management
- Marketing tactics
- Verbal and written communication
- Staff Management
- Business Planning
- Staff hiring
- Client Service
- Customer Relations
- Cost Reduction
- Contract Management
- Team Oversight
- Budget Development
- Negotiation
- Time Management
- Relationship Building
- Teamwork and Collaboration
- Problem-solving aptitude
- Professional Demeanor
- Attention to Detail
- Active Listening
- Decision-Making
- Problem-Solving
- Time management abilities
- Goal Setting
- Multitasking
Timeline
Owner/Manager
Purses Wholesale Distribution
05.2024 - 06.2024
Owner
Virgil's Gear
10.2019 - 11.2022
Manager
St Marys Seafood & More
03.2017 - 03.2024
Head Waiter/Manager
Red Elephant Pizza & Grill
10.2012 - 11.2016
General Manager
Tristar Semi Mobile Trailer Repair
06.2012 - 09.2018
Lawn Care Business Owner
Zach Attack Lawn Care
01.2011 - 09.2014
GED -
Mandarin High School
Associate of Science -
Fscj
Bachelor of Science - Business Management
University of North Florida
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