Zachary Eckstein
Medina,OH
Summary
Results-driven Process Leader with expertise in workflow optimization, operations monitoring, and problem-solving. Proven ability to enhance operational efficiency and drive customer satisfaction through collaborative teamwork and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Leader
PetSmart
Wooster, Ohio
07.2025 - Current
- Collaborated with colleagues to ensure smooth communication across departments.
- Monitored daily operations to identify areas needing support or clarification.
- Coordinated process improvements to enhance operational efficiency and effectiveness.
Experience Lead
PetSmart
Medina, Ohio
08.2021 - 07.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Bp Gas Station
Medina, OH
08.2018 - 08.2020
- Assisted customers with product inquiries and provided recommendations.
- Handled customer complaints professionally, resolving issues promptly and courteously.
- Trained new team members in cash register operation, stock procedures, and customer services.
Warehouse Associate
Rsti Exchange
Solon, Ohio
12.2015 - 08.2018
- Organized inventory in designated storage areas for easy access.
- Documented movement of goods using warehouse management systems accurately.
- Communicated effectively with team members on matters related to work assignments.
Education
High School Diploma -
Medina High School
Medina05-2018
Skills
- Python
- HTML
- CSS
- Process improvement
- Workflow optimization
- Problem solving
- Team collaboration
- Time management
Certification
- Forklift Certified
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
Timeline
Process Leader
PetSmart
07.2025 - Current
Experience Lead
PetSmart
08.2021 - 07.2025
Cashier
Bp Gas Station
08.2018 - 08.2020
Warehouse Associate
Rsti Exchange
12.2015 - 08.2018
High School Diploma -
Medina High School
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