Zachary Eubank
Lebanon,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Alliance warranty solutions
12.2022 - Current
- Manages complexity of multiple appliance products and employees in different regions
- Track record of rapid improvements in efficiency, productivity, sales and customer experience
- Data analytics
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
Operations Manager/coach
Asurion
04.2020 - 12.2022
- Remotely coaching experts to provide outstanding customer service in home and resolve customer issues efficiently and promptly
- Monitoring and tracking remote technicians' performance and providing feedback and support when needed
- Supporting team by maintaining updated knowledge of products and services
- Participate in the development and execution of corporate strategy in collaboration with the board of directors
- Ensuring the team is up-to-date on the latest products and services will ensure that the best customer service is provided
- Planning, implementing, and monitoring short- and long-term goals in finance and data trends
- Data analytics
- Fleet management
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Senior appliance technician
Asurion
03.2019 - 04.2020
- Assisted in Market/finance strategy and implementation
- Assisted in Program for piloting division
- Service bench pilot program
- Assisted in Data analysis
- Technical and outside sales and B2B
- Project management
- Refrigeration repair
- Certified hiring/recruitment coach
- Coach ambassador
- Excellent knowledge of Servicebench and ServiceNow
- Educated customers on use, care and adjustments of appliances.
- Facilitated repairs by disassembling defective and broken equipment.
DMS Appliance Technician
LG Electronics
10.2015 - 03.2019
- Home appliances repair
- Refrigeration and ptac units
- Supply chain
- Networking & sales
- Home damage claims
- Customer resolution specialist
- Educated customers on use, care and adjustments of appliances.
- Facilitated repairs by disassembling defective and broken equipment.
Assistant Facilities Manager
Harkins Theatre
03.2012 - 10.2015
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
Skills
- KPI Reporting
- Strategic Planning
- Procedure Optimization
- Employee Coaching
- Operations Management
- Performance Improvement
- Customer Retention
- Customer Service Management
- Relationship Building
- Staff Hiring
- Effective Leader
- Data Analysis
Additional Information
- Authorized to work in the US for any employer
Timeline
Senior Operations Manager
Alliance warranty solutions
12.2022 - Current
Operations Manager/coach
Asurion
04.2020 - 12.2022
Senior appliance technician
Asurion
03.2019 - 04.2020
DMS Appliance Technician
LG Electronics
10.2015 - 03.2019
Assistant Facilities Manager
Harkins Theatre
03.2012 - 10.2015