Zachary Farrell
Lake Saint Louis,MO
Summary
Hardworking and reliable professional with a strong background in sales, customer service, and running my own business. Comfortable communicating with customers, building rapport, and helping close deals while also handling daily operations and staying organized in fast paced environments. I take pride in being consistent, showing up on time, and following through from start to finish.
Overview
6
6
years of professional experience
Work History
Sales Associate
Jim Butler Kia
05.2022 - 12.2025
- Assisted customers in vehicle selection and provided product knowledge to enhance purchasing experience.
- Processed sales transactions accurately and efficiently, ensuring customer satisfaction at all stages.
- Collaborated with team members to maintain an organized and appealing showroom environment.
- Managed inventory levels, conducting regular stock checks to optimize product availability.
- Conducted follow-up calls with customers to ensure satisfaction and address any concerns post-purchase.
- Developed rapport with clients through effective communication, fostering long-term relationships for repeat business.
- Participated in training sessions to enhance sales techniques and product knowledge for personal development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized CRM software to track leads, manage customer interactions, and streamline follow-up processes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Owner/Operator
Muddy Boots Exterior Cleaning
03.2020 - 05.2023
- Managed daily operations to ensure high-quality exterior cleaning services.
- Trained and supervised team members on safety protocols and equipment usage.
- Developed efficient workflow processes to enhance service delivery timelines.
- Implemented customer feedback mechanisms to improve service quality and satisfaction.
- Oversaw inventory management of cleaning supplies and equipment maintenance.
- Established strong client relationships through effective communication and service follow-ups.
- Scheduled and coordinated service appointments to optimize workforce productivity.
- Resolved customer issues promptly, enhancing overall client trust and loyalty.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Education
High School Diploma - EMS
Fort Zumwalt North High School
O'Fallon, MO08.2023
Skills
Professional Communication
Timeline
Sales Associate
Jim Butler Kia
05.2022 - 12.2025
Owner/Operator
Muddy Boots Exterior Cleaning
03.2020 - 05.2023
High School Diploma - EMS
Fort Zumwalt North High School