Zachary Ferguson
Maryland Heights,USA
Summary
Hardworking and passionate job seeker with strong organizational skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the capacity to learn and apply new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
On Road Supervisor
UPS
07.2021 - Current
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Collaborated with sales representatives to ensure delivery priorities aligned with client expectations.
- Facilitated team meetings for open communication, problem-solving, and process improvements within the center.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Coach
JUNIOR LEAGUE SOCCER
06.2017 - Current
- Promoted sportsmanship and fun among the players
- Taught young children ages 3-10 the fundamentals of soccer
- Oversaw and coached games while communicating with parents and other coaches
- Ran practices ranging up to 20 players
- Developed and executed plans during practices and games.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
UPS Package Handler
UPS
08.2014 - 07.2021
- Followed safety regulations to maintain a safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Maintained clean, orderly work environment free of hazards.
Service Advisor
LOU FUSZ KIA
11.2011 - 05.2013
- Computed accurate sales prices for purchase transactions and worked as a team member performing cashier duties.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Excelled in product assistance, performing store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Education
Completed coursework towards B.S. Business Administration -
LINDENWOOD UNIVERSITY
St. Charles, MO01.2011
High School Diploma -
HAZELWOOD WEST
Hazelwood, MO05.2010
Skills
Strong Communication Skills
Safety Compliance Knowledge
Time Management Skills
Conflict Resolution
Adaptable Leadership Abilities
Continuous Improvement Mindset
Organizational Skills
Positive Attitude
Teamwork and Collaboration
Professionalism
Accomplishments
MDST & SDST Top Gun Recipient
Successfully Won 2 Cases at Mo-Kan Labor Hearings
Center Manager Coverage
Designated Responder
References
- Frank Carpenter
- Courtney Barnes
- Juan Morales
Timeline
On Road Supervisor
UPS
07.2021 - Current
Assistant Coach
JUNIOR LEAGUE SOCCER
06.2017 - Current
UPS Package Handler
UPS
08.2014 - 07.2021
Service Advisor
LOU FUSZ KIA
11.2011 - 05.2013
Completed coursework towards B.S. Business Administration -
LINDENWOOD UNIVERSITY
High School Diploma -
HAZELWOOD WEST
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