Personal Banker
U.S. Bank N.A.,
Minneapolis, MN
12/09/13 - Current
- Prepared documents such as loan agreements, promissory notes, mortgages according to legal guidelines.
- Handled incoming calls from customers regarding their accounts or banking needs.
- Provided customer service to clients regarding banking products and services.
- Completed paperwork associated with opening new accounts including KYC forms.
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Monitored changes in laws related to banking policies and procedures.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Conducted account openings and closings for clients.
- Promoted additional bank services through personal contact with customers.
- Advised customers on various financial products available from the bank.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Provided customer service to clients, including answering questions and resolving issues.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Maintained and built strong client relationships through quality, personalized interactions.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
- Used currency-counting machine to count currency and received checks.
- Prepared bank deposits, general ledger postings and statements.
- Obtained credit records from various reporting agencies to open new accounts.
- Identified transaction errors for unbalanced debits and credits.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Executed wire transfers of funds in compliance with banking best practices.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Entered new account information into computers and filed related forms and other documents.
- Assisted and advised customers on using online and mobile banking systems.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Participated in training sessions regarding new banking products or services.
- Responded promptly to customer emails, phone calls and requests for information.
