SAP
Zachary Fraser
Spring,TX
Summary
Experienced customer service professional with 10 years of proven track record in coordinating shipments, collaborating with freight carriers, and effectively managing customer needs. Meticulous attention to detail, resilience in handling diverse issues, and flexibility in adapting to changing circumstances. Possesses extensive knowledge of United States regulations and standards, ensuring compliance and delivering exceptional service to clients.
Overview
11
11
years of professional experience
Work History
INTERNATIONAL LOGISTICS COORDINATOR
PSA BDP International
06.2022 - Current
- Tracked orders and notified customers of status or potential delays
- Generated documentation and information required for customer shipments
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Conducted investigations to resolve issues related to logistics and cargo movements
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Scheduled and coordinated ship transport to maximize productivity and maintain organized calendar
LOGISTICS MANAGER
AIMS Composites
06.2021 - 06.2022
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Monitored logistics performance and identified improvement opportunities
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Managed logistics budgets and forecasting to achieve cost-effective operations
- Negotiated transportation and logistics contracts to reduce shipping costs
- Coordinated driver dispatch to accomplish daily delivery requirements
- Resolved shipping discrepancies by coordinating customer and courier communications
- Collaborated with manufacturing and supply chain management
SHIPPING AND RECEIVING MANAGER
ASD Lighting Coporation
03.2020 - 06.2021
- Pulled, verified, and packaged items for shipment
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies
- Prepared shipping documents and invoices, processed payments, and fielded client questions
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse
- Stacked and stored pallets at end of shift to keep warehouse clean and organized
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Monitored and reported on transportation costs and properly filed shipping documents
SHIPPING AND RECEIVING LEAD
Main Electric Supply
07.2013 - 01.2019
- Pulled, verified, and packaged items for shipment
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies
- Prepared shipping documents and invoices, processed payments, and fielded client questions
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Organized storage areas to optimize materials movements and minimize labor hours
- Worked with sales managers to drive and monitor sales prospecting
- Divided and categorized cargo received and redirected shipments in response to customer requests
Education
Associate of Science - Computer Science
Golden West College
Huntington Beach, CA06-2016
Skills
- Carrier negotiations
- Customs regulations
- Shipping documentation
- Freight forwarding
- Logistics analysis
- Transportation planning
- Client relations
- Spreadsheet tracking
- Problem-solving
Additional Information
Open to relocation or travel as well as remote employment.
bold.pro/my/Zachary-Fraser
Software
Excel
Outlook
Meridian
Timeline
INTERNATIONAL LOGISTICS COORDINATOR
PSA BDP International
06.2022 - Current
LOGISTICS MANAGER
AIMS Composites
06.2021 - 06.2022
SHIPPING AND RECEIVING MANAGER
ASD Lighting Coporation
03.2020 - 06.2021
SHIPPING AND RECEIVING LEAD
Main Electric Supply
07.2013 - 01.2019
Associate of Science - Computer Science
Golden West College
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