Zachary Freeman
Stafford,VA
Summary
Information Systems Technician adept at handling network, security and computer hardware problems for local and global enterprises. Learns new information quickly to maximize performance. Background in both desktop and network support. Proficient and successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Systems Technician
US Navy
Manama, Kingdom Of Bahrain
10.2023 - Current
- lead and trained groups of watch standers on troubleshooting procedures and general knowledge of software and hardware
- Managed user profiles, security access and shared file structures.
- Configured routers, firewalls, switches, wireless access points, VPNs. according to best practices.
- Completed installation, configuration and patching of hardware and software for users.
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
Information Systems Technician
US Navy
Norfolk, VA
07.2022 - 09.2023
- Troubleshot application errors and provided technical support to end-users.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Analyzed equipment performance records to determine need for repair or replacement.
- Trained watch standers on the use and trouble shooting porcedures for mission critical equipment
Information Systems Technician
US Navy
Norfolk , VA
09.2021 - 07.2022
- dedicated 224 hours of troubleshooting which resulted in the resolution of 387 defense information systems agency trouble tickets and 113 inline encryption faults
- sustained 98% reliable communication availability for joint and maritime units worldwide
- lead a team of 4 in daily operations and maintenance of 1,600 naval defense curcuits
Imagery Analyst
ECS
Falls Church, VA
10.2019 - 01.2021
- Mapped critical urban infrastructure of assigned regions.
- dedicated to ensuring team had the highest numbers on the project, while keeping quality of the analysis high
- Trained imagery team personnel in geospatial data collection and analysis.
Education
High School Diploma -
North Stafford High School
Stafford, VA06-2019
Skills
- Software Updates
- Software Management
- Incident Management
- Network Administration
- Technical Troubleshooting
Accomplishments
- 2x Navy and Marine corps achievement medal
Certification
- Comptia Sec+
- Google IT corsea
Timeline
Information Systems Technician
US Navy
10.2023 - Current
Information Systems Technician
US Navy
07.2022 - 09.2023
Information Systems Technician
US Navy
09.2021 - 07.2022
Imagery Analyst
ECS
10.2019 - 01.2021
High School Diploma -
North Stafford High School
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