Helen Nguyen
Information Systems Technician
San Diego,CA
Summary
Seasoned System Administrator with a three-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Proficient Information Technology Specialist thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Hardware, Software, and VMWare ecosystem systems and software. Well-versed knowledge of up-to-date business practices, imaging, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Information Systems Technician
U.S. Navy
11.2021 - Current
- Responsible for management of 330 ship staff network accounts and 50 embarked personnel network accounts
- Worked with Consolidated Afloat Networks and Enterprise System (CANES) SW3, Windows 10 Enterprise, and Automated Digital Network Systems (ADNS) operating systems.
- Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining positive attitude, encouraging creativity, and appropriately delegating tasks.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Trained users on how to properly operate equipment and software programs.
- Provided on-call support for critical issues related to Consolidated Afloat Networks and Enterprise System (CANES) SW3, Windows 10 Enterprise, and Automated Digital Network Systems (ADNS) operating systems.
Seasonal Cashier
Phantom Fireworks
05.2021 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved 100% of customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with 100% accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
E-Commerce Specialist
Ebay.com
12.2017 - 05.2021
- Purchased and resold goods to buyers on online marketplace
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Maintained 100% positive feedback for 3.5 years, buying and selling over $10,000 worth of products within this time frame
- Mastered marketing strategy, social media, digital media, online payment platforms, customer interaction, and public relations.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Streamlined order processing for faster delivery times, resulting in repeat business from over 482 satisfied customers.
- Reduced shipping costs by 47% by optimizing packaging materials and methods while maintaining product protection standards during transit.
- Responded to customer issues and resolved complaints by leveraging expert knowledge
Education
Associate's Degree - Accounting And Business Management
Southern Crescent Technical College
Griffin, GA 01.2019 - 05.2021
High School Diploma -
Union Grove High School
McDonough, GA 08.2015 - 05.2019
Skills
Microsoft Office Suite
Software Updates
Software Management
Systems administration
End-user support
Remote Support
Software & Hardware Installation
IT Asset Management
Network Troubleshooting
Attention to Detail
Equipment Setup
Network Administration
Hardware and software maintenance
Troubleshooting
Languages
English
Native or Bilingual
Timeline
Information Systems Technician
U.S. Navy
11.2021 - Current
Seasonal Cashier
Phantom Fireworks
05.2021 - 07.2021
Associate's Degree - Accounting And Business Management
Southern Crescent Technical College
01.2019 - 05.2021
E-Commerce Specialist
Ebay.com
12.2017 - 05.2021
High School Diploma -
Union Grove High School
08.2015 - 05.2019